I became a Community Manager for Khoros in May 2019. I have a background in social media and sincerely enjoy building and nurturing communities. I love watching anime, going to the beach and parks, reading comics, and doting over my two cats.
Navigating the community
If you’re new to the Khoros Communities or need a refresher, this video shows you how to get around and find what you need.
Go to community.khoros.com and sign in.
Click the menu icon.
Scroll and click the category you want to visit.
To visit the category homepage, click the title of the category at the top of the menu.
If you’d like to go to a specific board, click the board listed below the category title in the menu.
To go back to the community homepage click the “Khoros Community” breadcrumb at the top of the section, or use the menu.
Now you know how to get around the community. We encourage you to explore and engage the community; it’s filled with great information created by Khoros customers and employees.
Using search effectively
If you’re looking for specific content within the community, you can use search, which is always located at the top of the page.
To begin, type the word or phrase you want to look up into the search bar.
If you only want to see posts that contain an exact phase, use quotation marks.
As you type in the search bar, suggested posts appear below the search bar. You can click on these posts to visit them.
On the right side of the search bar, you can change the scope of your community search. We will limit our search within the current category.
Press Enter or the magnifying glass.
Filter the results by selecting any of the filters at the top of the results.
To apply even more filters click “Advanced”.
You can sort the content as well using the “Sort by:” feature.
We hope this video helped you understand the different ways you can search within the community.
Different discussion styles
Khoros communities have different discussion styles, some of which you’ll find being used in our very own community. In this video, we’ll explain just 4 different styles and show you examples of them being used in the Khoros Community.
Forums are the most common discussion style. Forums are where you can have peer-to-peer conversations about the topic of the board.
Blogs are where you can read and publish news and insights.
In Ideas, you can post and read about ideas for product changes and enhancements.
Tribal Knowledge Base, or TKBs, are ways to turn conversations into approved knowledge assets. This discussion style is a great way to make sure valuable content is visible to more of the community.
Discussion styles are one of the ways the Khoros community showcases content in a more efficient way. We hope this overview helped you better understand the different styles and why and when they are used.
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Thank you to everyone who participated in our Community in July! We saw great discussions and solutions such as How to add a button on a standard page? , How to change default FAQ text? , and Can you automatically apply a role to a member . Another great read last month was the blog 5 New Khoros Care Features You Won’t Want to Miss.
Khoros Engage is officially next month. The agenda has been released and there’s a lot of amazing keynotes, breakout sessions workshops planned. Be sure to read 3 Reasons to Attend Khoros Engage and join the Engage Group in the Community. Looking forward to meeting many of you at Engage!
Last but not least, we want to give a big shout out to our Top Kudoed Authors of July, all of whom are Honored Contributors, @PerBonomi, @Parshant, and @Wendy_S. Thank you for your contributions to our Community!
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Join our Khoros Engage group on the Khoros Community to stay up to date on new speakers and connect with other attendees. Khoros Engage will bring together the best and brightest in digital customer engagement to inspire new ways to think about creating customers for life. You don't want to miss it!
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The month of June brought interesting news and posts, as usual! In case you missed it, you can learn about the meaning of the various feeds on a Khoros Community, and read a recent post about 3 Reasons to Attend Khoros Engage this September.
A big thank you to our top Kudoed authors for June: @CyJervis, @KateF, and @Wendy_S.
@CyJervis, Respected Contributor, thank you for sharing your thoughts and feedback.
@KateF , Valued Contributor, we appreciate the resources and suggestions you posted!
@Wendy_S , Honored Contributor, thanks for your feedback and ideas.
Thanks again to June's top kudoed authors and community contributors everywhere! We always appreciate your thoughtful engagement.
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I’m the new Khoros Community Manager and I’m excited to be a part of such a vibrant and helpful community!
April and May were filled with a lot of great conversations. Don’t miss the post about how to create exclusive groups in your Community. As usual, lots of things to learn and read from our contributors!
We’d like to give a special thanks to our top Kudoed authors for April: @lilim , @Toby, and @DanK.
@lilim , honored contributor, thank you for helping others with ten solutions in April!
@Toby, respected contributor, we appreciate your continuous engagement and ideas.
@DanK , honored contributor, we thank you for your thoughtful comments and feedback.
Thank you @PerBonomi, @Wendy_S, and @VikasB for your contributions to the community in May.
@PerBonomi, honored contributor, thank you for your insightful ideas.
@Wendy_S , honored contributor, thank you for your comments and the content you shared.
@VikasB , honored contributor, we appreciate your ideas and comments!
Thank you again to these six contributors and everyone in our community. Your insights and engagement are always appreciated and help make the community what it is today!
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