I became a Community Manager for Khoros in May 2019. I have a background in social media and sincerely enjoy building and nurturing communities. I love watching anime, going to the beach and parks, reading comics, and doting over my two cats.
We hope you have all been having a great Community Management Appreciation/Advancement Week! We shared some great CMAD-related content this week and wanted to make sure you didn’t miss it. So we rounded everything up in this handy ICYMI blog.
How did you celebrate CMAD this week? Tell us how in the comments!
Community Manager Appreciation Day 2020 Contest [Contest Ends January 31, 2020!]
To celebrate CMAD 2020 we’re running a contest open to Atlas members (restrictions apply). The two winners will each receive one ticket to Khoros Engage 2020 . Contestants must reply to the contest blog and answer the question, “What advice would you give to a new Community Manager?” The submission deadline is Friday, January 31, 2020!
Thanking Community Managers Everywhere
To celebrate CMAD, Khoros CEO, Jack Blaha, shares a note thanking Community Managers everywhere.
CMAD: Career Advancement & Education Resources in Atlas
Community management is a fast-paced and ambiguous job. In order to help all of our fellow Community Managers out there, from novices to experts, we put together a list of our favorite resources and articles in Atlas and the Khoros blog.
Why Social Media Professionals are Community Managers Too
As approaches, technologies, and channels have matured, the definition of the role “Community Manager” has been stretched to encompass many different purposes and functional tasks. The truth is that both community and social media roles serve global communities in different ways through different channels.
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Community management is a pretty fast-paced and ambiguous job. There are many topics to cover, and it isn’t exactly an established degree or even a certification program. In order to help all of our fellow Community Managers out there, from novices to experts, we put together a list of our favorite articles in Atlas.
Starting Out on the Community Journey
Community, Everywhere Webinar
5 Examples of Great Online Communities and What Makes Them Work
How Online Communities Improve Every Stage of the Customer Journey
5 Must-Hear Podcasts for Community Managers
Digital Trends for 2020 Every Brand Should Know
Expert Advice on Planning For Future Community Growth: Engage 2019 Session Recap
Measure the Impact of Your Community
Sneak Peek: Defining your path with the Khoros Customer Engagement Maturity Model
4 Steps to Building a Killer Digital Customer Experience Strategy
How to Increase Engagement Within Your Online Community
Unlocking Community Engagement
Webinar Recap: Community Engagement with Cloudera and The Community Roundtable
5 Principles Behind Great Customer Engagement
Gamification Best Practices from 3 Leading Brands
Gamification: Turning Rewards and Recognition into Brand Engagement
We will continue to help grow this body of work. We have dozens of experts with over a decade of experience building some of the world’s greatest communities here at Khoros, but we also know the field is expanding and that YOU have some of the best and most up to date ideas out there.
What are some of your favorite resources and articles?
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Community Manager Appreciation Day (CMAD) is right around the corner on January 27th. This month, we'll be publishing content in Atlas to celebrate CMAD and educate others on the vital role Community Managers play in the customer's journey. We're thrilled to start things off with an exciting contest!
The CMAD 2020 Contest is in honor of Community Manager Appreciation Day and is open to Atlas members. The two winners of the CMAD 2020 Contest will each receive one ticket to Khoros Engage 2020 , held in Austin, TX on October 12 - 14, 2020.
Contestants must reply to this blog and answer the question, “What advice would you give to a new Community Manager?” in 500 words or less or a 1-2 minute video. This contest is open to Atlas members of all roles and backgrounds, not just Community Managers.
We encourage you to be creative and original in your submission. Feel free to use props, tell jokes, or share tell a heartfelt story of a lesson you would like to pass on to Community Managers.
Best of luck to everyone and happy Community Manager Appreciation Day!
Open to residents of Canada (excluding Quebec) and the United States (excluding Rhode Island and Arizona) who are members of the Atlas community irrespective of role (you don’t have to be a community manager!); entrants must be 21 years of age and older as of January 21, 2020.
How to submit to the contest:
Reply to this blog and answer the question, “What advice would you give to a new Community Manager?”
Submissions can be in the form of a 1-2 minute video or a written submission of 500 words or less.
The submission deadline is on January 31, 2020, at 5:00 pm PT.
Contestants are allowed to edit their submission as much as needed up until the submission deadline.
If you have any issues please contact firstname.lastname@example.org.
How the winners are determined:
The 2 winners will be chosen by a panel of Khoros industry experts.
Submissions will be judged on creativity, originality, and quality of advice.
The 2 winners will be announced on Atlas by February 17, 2020.
Terms and Conditions:
See the attached PDF for the official rules.
Only English language submissions will be accepted.
The contest is only open to registered Atlas members.
Submissions must be posted in Atlas by replying to this blog.
Contestants can only post one submission for the contest. If a contestant posts multiple submissions, only the first submission will be considered for the contest.
The contest will run from Monday, January 21, 2020, at 6:00 am PT to Friday, January 31, 2020, at 5:00 pm PT.
The winners will be announced on Atlas in the Atlas Insights Blog by February 17, 2020.
Winners will be contacted via the email used in their Atlas profile.
Submitting to this contest gives Khoros the permission and approval to leverage your username, avatar, and submission, for Marketing and Public Relations purposes in presentations, on social media and the Khoros website.
Khoros reserves the right to change the rules and terms at any time. Khoros makes no representations or warranties regarding the contest or its rules and disclaims all implied warranties. Khoros undertakes no obligations of its performance or processing of submissions other than as specifically stated herein and contestants must comply with all the stated conditions.
Your participation in this 2020 CMAD Contest shall be deemed as consent to use your username, avatar, and submission as described above, notwithstanding any related terms in any agreements that you have with Khoros.
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Happy New Year everyone!
We hope you had a relaxing holiday break! We’re feeling refreshed and excited to get back into the swing of things. Thank you for spending another trip around the sun with us, we value your participation and feedback and hope this year Atlas is more insightful and rewarding than ever before.
There were two great discussions about best practices in December that we wanted to highlight; one by @sleslie2017 about member and content retirement and the other by @NicolaC about moderation boards . If you have any best practice tips, share them in the topic threads.
What were some of your favorite topics last month? Were there any that you found really helpful? Share them with us in the comments below!
Want to know what’s in store for digital customer engagement this year? We got you covered with our recent blog which also includes a full trend sheet that you can download. If you’re looking for new podcasts, we recommend 5 in our podcasts for community managers blog. Speaking of CMs, don’t forget to check out our blog on community manager appreciation, advancement, and awards.
Nathalie Nahai, web psychologist, author, and speaker shared 5 principles behind great customer engagement during Khoros' recent conferences in Paris and Cologne which we recapped here . Did you attend one of those conferences? What was your favorite session and why?
Above: a glance at Khoros Marketing
We also started a new series where we’ll share Atlas-related updates each month so you can stay up-to-date on the changes we make to Atlas. Customers can also learn more about the new Khoros Marketing and Care mobile apps and how your feedback helps drive change at Khoros.
Last, but never least, we have to thank all of our Atlas members for your contributions to our community. Bravo to December’s top kudoed contributors: @Claudius, @CarolineS, @JasonHill, @kgroneman, and @lilim!
Until next time!
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Some Atlas users are reporting not receiving verification or notification emails from Atlas.
We are actively working to resolve this issue and will post here when it has been resolved.
In the meantime, if you registered for Atlas and did not receive the verification email please email us at email@example.com so we can verify your email manually. For more information on how to register for Atlas, check out this tutorial .
We apologize for this inconvenience and appreciate your patience as we work to resolve it.
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