Hello, I received an interesting request from our Support team. Is there a way to integrate Slack and Khoros Communities so that users can browse through Knowledge Base Articles through Slack? Here is the scenario: The Support team has their own Slack channel where they talk about cases. Users are in the channel chatting about the case and want to look up a Compass article that may apply. They have to leave the conversation in Slack, open Compass, perform the search, copy the link and paste into Slack. That may not seem like a great deal of work, but to folks who are trying to resolve cases rapidly, that pivot can be disruptive. It would be beneficial if they could initiate a command in Slack that would allow them to browse and then share the article without ever leaving the chat. Has anyone else done anything like this? Is that even possible? Please share your thoughts, I would love to hear how you tackled similar scenarios in your community! FYI - there are two more discussions about Slack Integrations here and here.
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