About Lajs

Lajs · ‎02-05-2020

Thanks @StanGromer ! I'll try your suggested solution.

Lajs · ‎01-23-2020

Hi all! I could need some guidance here 🙂 This fall we migrated from Get Satisfaction to Khoros community. In Get Satisfaction we had the KPI "Self Service Score" which is how many % of the conversation have been answered without a moderator's involvement. We would like to keep this KPI, do you know how to solve this in Khoros? Or do you have any suggestions for similar KPI? Thanks! Lisa

Lajs · ‎11-18-2019

Great! That's helpful!

Lajs · ‎11-18-2019

Hi Larry! Thank you for your quick response! Maybe I should have shared our needs before I posted this question. I want to our moderators to be able to see what email address a user is registered with. We are a software company and by searching for the email address in our own systems we can see what kind of software that user is using. Is there a better way for our moderators to find out a users email address than going to Mod tools - Edit users?

Lajs · ‎11-18-2019

Hi! I would appreciate some help from someone 🙂 I would like to give our community moderators access to Admin - Mod tools - Edit users. Does anyone know what permission I should give them? Thanks Lisa

Online Status	Offline
Date Last Visited	‎03-03-2021 07:22 AM

Re: Self Service Score in Khoros

Self Service Score in Khoros

Re: Permission for Edit users

Re: Permission for Edit users

Permission for Edit users