My advice to a new community manager is to connect and establish a relationship with the community that you are trying to reach. Community, it is in the title of the position, and so very important. If you are not engaging with the community, then you are not doing your job and only losing the opportunity to excel. Get to know them, ask for their advice, and thank them for their engagement. People are at the heart of any business or nonprofit, no matter the type. Individuals are much more likely to donate, purchase something, or sign up for a service if they feel connected, valued and seen. Plus, they know what they want to see and invest in. While you may very well be the expert in your field, your community are experts in another way, lean on this. Stay up to date on trends and what is going on within the community you are seeking to reach. Engage with every person whether it is through a comment or message, no matter the tone. People may disagree with you but that is okay. Thank them for their advice and opinion. View it is a growing opportunity for yourself or for them to possibly learn something new. Most people will respect you for being transparent and taking the time to respond and have an open conversation. Everyone is different and that is what makes up a community and makes it so special. Learn from this and take value in it. My last piece of advice is to lead with your heart and have fun! You love what you do and people need and want to feel this as well. If you are not passionate about what you do, they will not be either. It is as simple as that. People want to be excited, so give that to them. On average, most people only spend a few seconds on a post, email, or message. You have that long to not only establish a connection but catch their attention and grab their heart. If you are not delivering your content and message with enthusiasm, they will keep on scrolling and you will miss out on so many opportunities. That could mean you lost a potential client, donation, partner, or even a sponsor. The list goes on and on. Do not let that happen. Let them know why you do what you do and what makes you different.
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In this time of the year it is easy to get caught up in to-do lists and therefore overwhelmed by tasks/shopping/recaps. However, it is important to keep an eye on the fact that next month is not only the start of a new year, but also a new decade.
We should take a little time for gratitude and goals, and that is what this post is about - specifically for Community Managers.
Community Manager Appreciation/Advancement Day is January 27th. CMX is putting a lot of effort into this most important of holidays, and they have chosen Self Care as the theme. And not the "I'm gonna get a massage this weekend," type of self-care, but more the "how can I build a life I never want to escape from?" kind of serious, hard work self-care.
Community Industry Awards - CMX
Key Dates - Nominations are open for a variety of categories, and they close January 8th. Voting is January 15th-22.
Community Managers Careers and Compensation - Community Roundtable
Report on career paths, compensation, and more. In our own communities, having benchmarks is critical to set relevant goals, and we should implement the same practice in our careers.
Khoros CMAD Activities - COMING SOON!
We will also have a contest as well as some appreciation activities and some content we have assembled to help Community Managers succeed in 2020. Stay tuned to this blog and our Atlas Insights blog for updates.
And that's it for a brief update on the CMAD goings on in January. What are you looking for in 2020? How can we help?
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