About Drew_C

Drew_C · ‎02-24-2022

I just login to one or two of my test accounts and manually assign the roles I'm trying to test with. Different browsers, private/incognito mode, and even different PCs make it easier. You can always switch to another user, but that's not always helpful, depending on how your user roles are being assigned.

Drew_C · ‎02-11-2022

Using the Reply By Email option might be your best choice for this right now. The hard part will be getting the link out of the email body to use for the response. Some scripting would be required, but it's not impossible.

Drew_C · ‎02-01-2022

I'm not sure how new community accounts are being created if the SSO ID is identical for each of them. That's not how it's supposed to work 🙃 I'm inclined to suggest checking in with your TAM or with Support just to make sure everything is in working order.

Drew_C · ‎02-01-2022

If the SSO ID, as sent from your IDP, is identical for both the old and new accounts, then there's no action required on the community admin side. The community account will [should] update itself to use the new email address. If anything is different in the SSO ID, including text case, they'll be connected with a new community account. What happens when this user logs in?

Drew_C · ‎02-01-2022

You've got the right idea. Since you can't merge accounts, you'll have to swap the SSO IDs in the Mod Tools -> Edit Users tab. Start with the "new" account that the user doesn't want to keep. Edit its SSO ID to append something to the end- "dupe" is the suggestion. On the "original" community account, edit the SSO ID to match the previous setting of the new account. That way, when the user logs in with their new credentials, they'll land in the original account with all of their activity.

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Re: Staging- Users and Roles

Re: Auto Response for certain boards

Re: users with same sso id

Re: users with same sso id

Re: users with same sso id