Hello, to all of our Atlas members! We are excited to announce that Khoros has acquired CX innovator Topbox. Topbox created an innovative solution for brands to access, analyze, and understand what is driving all that volume in real-time, in one place, to empower you to manage the workload and deliver a better customer experience.  Powerful CX insights for better customer engagement Our vision is to help brands create customers for life by delivering human connection across the customer experience — that starts with listening to your customers and providing them with meaningful engagement. Read the full press release here With Topbox, we’re excited to make this vision a reality. ____________________________________________________________________________ Crisis Communications Announcement We have opened up the Crisis Management Group Hub to provide a space for urgent communication discussions among our users, and we recommend everyone to subscribe to the group hub. As the events continue to unfold in Washington D.C. and around the United States, we encourage you to meticulously review your content calendar and error on the side of caution. ____________________________________________________________________________ Here’s the Atlas content you do not want to miss! Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, email us at communityhelp@khoros.com, and we’ll help. Atlas Redesign Update - Take some time to review the updates to Atlas and learn about the strides we have made to enhance your experience with Khoros and our community.  Maia Q3 overview - A look back on what we've done with Maia in Q3. Organic & Paid Reporting in Khoros Marketing - This blog dives into the paid and organic data brought into the Social Marketing platform and how to report on it. Journey Mapping and Actioning Your Feedback - With insights and feedback uncovered during interviews with our Marketing customers in August, September, and October, we're making improvements in key areas we identified.  3 Best practices for Approval Workflows + Tune-Up Checklist - When it comes to protecting your brand, automated and configurable approval workflows allow for the right sets of eyes to green-light content before it gets pushed live to your social pages. Modernizing Digital Care Forecasting & Staffing - This video-format blog covers some of the questions we often get from our customers and prospects about forecasting staff as a digital dare program.  Designing for Effective Gamification - Reward & Recognition: Part 2 - Learn how effective reward and recognition starts before the community visitor has even decided to register to your community. Community Analytics: 8 Best Practices You Don’t Want to Miss! - 4 Content Metrics and 4 Search Metrics, Community Analytics Best Practices You Don’t Want to Miss! ____________________________________________________________________________  Webinars & Events  Chatbot and conversation design for rich messaging channels  January 21, 2021 Creating Digital-First Customer Engagement in the “New Normal” - Watch On-Demand ____________________________________________________________________________ Engaging Atlas Discussions Some discussion areas are limited to Khoros customers only. If you are a customer and unable to access anything, email us at communityhelp@khoros.com and we’ll help. Solved: Want to extract list: post written during a certain period: As if we needed further proof for @CarolineS to be our top contributor, quickly providing an effective Analytics solution for @CKummer. Great job! Solved: Search scope stuck at community level on all nodes: We also had a great group effort with @jeffshurtliff and @StanGromer to compare ways to solve their search issue.  SLA within Business Hours Tracking : A great example of community coming together with @map_ and @GlennD working together to figure out an issue. ____________________________________________________________________________ Top Engaged Contributors We’ve expanded our top engaged list to show off more of our fantastic community members! This year we will keep the month's name aligned to avoid confusion. Totals will still based off of the numbers in-between highlights.  Thank you, everyone, for your engagement on to Atlas last month, and a special thanks to our Top Contributors, @CarolineS, @StanGromer, @tyw, @MarkAtTruth, @Claudius, @jeffshurtliff, @Drew_C, @HSCommunity, @Cloud_Spanner, and @hayata!   ... View more

Today is a significant milestone for us all and a great chance to reflect upon just a few of the successes we have all had leading up to this moment. Community Managers offered their advice and pushed us to new heights during CMAD. Together, we welcomed our new CCO, Staci. We all said Hi to Maia, the Khoros bot, and chatted with our Atlas Guides Our Khoros Kudos winners proved they are leaders and champions of progress. We looked forward to the future with New integrations & AI across our entire platform. And we watched as Atlas continues to develop into the Community we asked for. All of us have come a long way since the Khoros community rebranded to Atlas a little over a year ago, and we wish we could give a Kudo worth 100,000 to every member of this community. This achievement belongs to you; without Atlas members and our top contributors throughout the year, this never would have been possible. Thank you all. Together, we can make this a great year, and together we can continue to create customers for life. ... View more

The Atlas team is proud to present the next stage of the Atlas Redesign Project! Since the previous redesign, we’ve continued to listen to our members’ comments and suggestions about Atlas and believe we are moving in the right direction.  Take some time to review the updates and learn about the strides we have made to enhance your experience with Khoros and our community.  Let us know what you think about the changes here in the comments or in Suggestions for Atlas! Your feedback will continue to drive the changes that you want to see. Navigation Bar As the most common starting point for users, the Navigation Bar has been a focal point for the team.  This update comes with a now beautifully interactive menu where color-coded category tabs light up. We also fixed a few issues from previous iterations by placing a permanent search bar and solving the disappearing category icons.  Category Page Every category in Atlas is unique, filled with a wealth of information for you to discover. We wanted our category top pages to reflect that. Each category now has product colors for visual signposting, keeping in line with the navigation bar theme. We reduced the number of category cards and shifted the group hub component higher, making it easier to distinguish discussion types and find content.  *Release notes are now located in the blogs area.   Search The process of searching the community has been streamlined with a few simple changes.  Filters are now located on the left sidebar, and more visibility is given to the basic search options. We are currently continuing work on improving search performance.  Three Dot Menus We have replaced the three vertical dots menu (kabob menu) on Search, Group Hubs, Blog/TKB Dashboard, and Private Messages with more descriptive options. This gives users better visibility into the purpose of different menus. ... View more

Hello, to all of our Atlas members! We’re announcing our 2020 Autumn Launch to help our customers develop this important form of connection with their own customers.  Our newest innovations will help brands improve their community management, team collaboration, and customer engagement processes. Read the highlights of Khoros innovation here! Our virtual assistant, Maia, has been busy learning new ways to enhance your Khoros experience. See for yourself! Head over to Atlas and click on the chat bubble in lower right hand corner, and then type ‘Goldilocks’ and Maia will tell you a great story about chatbots!  _______________________________________________________________________________________________ Important Update: We have converted our Suggestions for Atlas forum into an idea board and created submission guidelines. We want this to be the best community it can possibly be. So let us know what you think, or how we can help improve your experience on Atlas. Thank you all again for being a part of this community of innovators! _______________________________________________________________________________________________ Here’s the Atlas content you do not want to miss! Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, email us at communityhelp@khoros.com and we’ll help. 3 Best practices for Approval Workflows + Tune-Up Checklist When it comes to protecting your brand, automated and configurable approval workflows allow for the right sets of eyes to greenlight content before it gets pushed live to your social pages. Are You Using The Right Engagement Metrics For Your Brand? In this blog series, a member of the Khoros Strategic Services team dives into a topic they have helped many enterprise brands with, sharing their insights and best practices. Custom Metrics: 3 Tips and Use Cases for Improving Reporting Define success in ways that matter to your business, not how the networks choose to define it.  Journey Mapping & Actioning Your Feedback With insights and feedback uncovered during interviews with our Marketing customers, we're making improvements in key areas we identified.  Modernizing Digital Care: Part 2 - Forecasting & Staffing This video-format blog covers some of the questions we often get from our customers and prospects about forecasting staff as a digital dare program.  New Community Features - Autumn Launch Overview Slack integration, Events, and Comment Syndication are just a few of the highlights for new releases coming in the next few weeks. How We Built It: Author Stamps This guide is going to give you a step-by-step breakdown of how you can add a colorful author badge to comments and replies made by the original author of a blog post or message. _______________________________________________________________________________________________ Webinars & Events Creating Digital-First Customer Engagement in the “New Normal” - December 15, 2020 • 1 PM CT  The Experts Debate: Fueling Your Branded Community to Drive Innovation & Culture - Watch On-Demand Optimizing the Customer Experience across Digital Channels- Watch On-Demand How Brands Can Align To Today’s Changing Customer Behaviors - Watch On-Demand _______________________________________________________________________________________________ Engaging Atlas Discussions Some discussion areas are limited to Khoros customers only. If you are a customer and unable to access anything, email us at communityhelp@khoros.com and we’ll help. Measuring Efficiencies of Customer Care team- What metrics or KPI’s do you target your Customer Care team on? This is a great opportunity to compare strategies with @ford0l1 and others! Community Hackathon? - Would you be interested in a hackathon around building a specific part of the community experience? Let @JacobBo know by joining the discussion! Please don't be like our Community - A lesson in how to not suck - A great discussion from Honored Contributor, @StanGromer. The title says it all, take advantage of this wealth of first hand knowledge. _______________________________________________________________________________________________ Top Engaged Contributors We’ve expanded our top engaged list to show off more of our fantastic community members!  Thank you, everyone, for your contributions to Atlas these last months, and a special thanks to our Top Contributors,  @StanGromer, @CarolineS, @JasonHill , @PerBonomi, @tyw, @i_am_ryan,  @jeffshurtliff,  @HSCommunity, @DanK, and  @elbranscomb! ... View more

Hello, to all of our Atlas members! A special thank you to everyone who joined us for Khoros Engage Digital! We hope the experience inspired you to continue pushing for new heights. Lot's of exciting initiatives in the works at Khoros that we can’t wait to share. The Atlas highlights will now coincide with the upcoming Knoros customer newsletter to give our members a spotlight and easier access to essential information resources. Thank you all again for being a part of this community of innovators! ___________________________________________________________________________________________________________________________ Here’s the Atlas content you do not want to miss! Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, email us at communityhelp@khoros.com and we’ll help. Instagram Messaging (DMs) now in early access The ability to DM with your customer from within the Khoros Care and Marketing platforms is now in early access.  You can read more about how that’s helped one brand here. Khoros Engage Day of Learning: Care & Marketing Recap Thank you to all of our customers that participated in the day of learning on October 13, 2020, before Khoros Engage! *Customer Access* How connections open new business strategies This blog distills the insights from our 1-hour discussion on the topics of connections and business strategy.  What's in a name? Reward and recognition can drive a community’s success. Join us as we break down what exactly it means to be a super-user. Slack - Community Integration Bring your community on to your Slack workspace. Read on to learn more about our groundbreaking Slack integration. How We Built It: Author Badges This guide gives a step-by-step breakdown of how you can add a colorful author badge to comments and replies made by the original author of a blog post or message. Modernizing Digital Care: Getting started or expanding This video-format blog covers some of the questions we often get from our customers and prospects about getting started or expanding a digital dare program.  ___________________________________________________________________________________________________________________________ Webinars & Events Update Atlas Events is the best place to keep up to date with upcoming events. The experts’ debate: Fuelling your branded community to drive innovation and culture. November 5th, 2020 “A session no one can reasonably miss, and I’m serious here,” @ArnaudL said it best, don’t miss this opportunity! ___________________________________________________________________________________________________ Engaging Atlas Discussions Some discussion areas are limited to Khoros customers only. If you are a customer and unable to access anything, email us at communityhelp@khoros.com and we’ll help. Monitoring first posts - Keeping tabs on a user’s first post can prove to be an effective strategy. @CarolineS lead a great discussion on how to make this happen. "TKB Article Editor Page" page quilt? - The community came together to help @StanGromer with his question, which proves there is no such thing as a silly question here! Strategies for unanswered topics? - What a great discussion this grew to become! The community dropped tons of strategies around unanswered topics here. *Customer Access* "Welcome Message" example? - Posts like this just show how useful a community can be. Thanks for your first post, @stehrani71! *Customer Access* ______________________________________________________________________________________________________ Top Engaged Contributors We’ve expanded our top engaged list to show off more of our fantastic community members!  Thank you, everyone, for your contributions to Atlas these last months, and a special thanks to our Top Contributors, @CarolineS, @StanGromer, @Wendy_S, @kgroneman, @PerBonomi, @Parshant, @HSCommunity, @tyw, @lilim, and @jeffshurtliff!   ... View more