Below you’ll find the updates made to Atlas in April 2020. If you have any questions, please let us know in the comments below.    INDEX New New Community Blog Label "Syndication” Add Modern Chat Label Updated/Fixed Upgraded the community to 20.3 Update Jobs Board Archived/Removed Archive - Do you have the right access to the Khoros Community? Archive - Can't post to the Khoros Community?   NEW New Community Blog Label "Syndication”  Added "Community Syndication" in the communities blog. Worked on by @AndyK and @AndrisG. Add Modern Chat Label Added to Atlas > Care > Care Docs > Brand Messenger Docs Worked on by @AndyK.   UPDATED/FIXED Upgraded the community to 20.3 This includes Community Syndication. For more information, see Release Notes. Worked on by @AndyK and @AndrisG. Updated Jobs Board Updated to include more resources and capabilities. Hello Job Seekers! Worked on by @HeatherS, @AndyK, @LisaI.   ARCHIVED/REMOVED Archive - Do you have the right access to the Khoros Community? The information has been spread to other TKBs including Customer Structure and Posting Guide and How to register for Atlas. Worked on by @JamilaR and @CoryD. Archive - Can't post to the Khoros Community? Information is being spread to other TKBs such as Atlas Login & Registration for Marketing Customers. Worked on by @JamilaR. ... View more

  These last few months might have been lacking changes in scenery for many of us, but the Atlas team has been hard at work to bring you a freshly redesigned homepage to enjoy. Please let us know what you think about the redesign, and what could be improved, as we continue investing in the improvement of the Customer Experience.   April marked the launch of Khoros Modern Chat! This new product release enables brands to chat live in real-time with their customer. Check out this demo video from @SidneyG and learn more about this latest innovation.   Atlas Discussions @StanGromer shared some unique examples of group hub utilization that truly showcase innovation. Should your community archive old content, or delete it? @CarolineS  and @lilim discuss their best practice tips along with Khoros staff.  An excellent follow-up moment from @Toby, ensuring a successful solution was shared for others looking to change a transferring customer's email. Curious about how others are distributing their advertising across social media? Last month, members offered their answers to @DianniO's excellent question.    Atlas Blogs Community Syndication is now live for every Khoros Customer, check out how to use it to revamp your FAQ page! There's still time to sign up for the May 14th Khoros Marketing webinar on How to Build Your Social Safety Net, don't miss out on how to make your brand not just safer, but stronger!   Top Kudoed Contributors Thank you, everyone, for your contributions to Atlas last month! A special thanks to our Top Contributors in April, @StanGromer, @CarolineS, @Wendy_S, @tyw, and @lilim.   ... View more

The Atlas team is in the process of redesigning Atlas’ landing page to help members seamlessly achieve success through our platform Our goal for these changes is to simplify navigation throughout the community and help better represent content on the Atlas. -Sample of the new avatar collection-These redesigns will be carried out through a few phases, the first of which we plan to go into effect next week. This first phase you will experience is the redesign of the landing page, new default avatars, updated rank icons, a new top menu, and more. Note: All users please note, if you are currently using a default Khoros avatar, you will have to update the image for your profile to appear current.    Changes to landing page Brand new top menu with icons and drop-down menus Community stats included at the top of the page An expanded search bar section An updated featured posts section Updates to the ‘What’s happening in Atlas’ feed New and updated Product Associations New avatar images Next week, we will add four new avatar collections to Atlas. All previous default avatar images will be removed and will appear as a broken image. Users who have previously uploaded a custom avatar are not required to update their image.  If you currently use one of Atlas’ default avatars, please read How To Change Your Atlas Avatar for more information on how to update it.    Everyone is encouraged to share feedback and suggestions about the update in Suggestions for Atlas. ... View more

  How to choose your new Atlas avatar Sign in to your Atlas account. Click on the avatar image in the top right corner. From the drop-down menu, select “My Settings”. Click on the “Avatars” tab. On the avatars tab, select from a new collection of preset avatars. Browse through the collections on the drop-down and click on the image you want for your avatar. How to upload a custom avatar Sign in to your Atlas account. Click on the avatar image in the top right corner. From the drop-down menu, select “My Settings”. Click on the “Avatars” tab. On the avatars tab, click on “Upload an Avatar”, beneath your current avatar. Select “Browse” to upload from your computer. Click “Save” after selecting the image to upload. Follow all cropping instructions and click “Save” For more information on how to use the community or edit your profile visit Community Training Videos: Updating Profile, Notifications, & Subscriptions.  ... View more

If you’re no longer a Khoros customer but would still like to access Atlas as a Registered User you can follow the steps below:  Update your email. Go to your profile settings and change your email address to the email you’d like to use for Atlas notifications.  Verify your new email address. Notify communityhelp@khoros.com that your account should be switched to a Registered User account.  Switching to a non-customer profile does remove access you held as a customer, but still provides excellent resources in the discussion sections and job board. ... View more