Originally from El Paso, TX, Cory moved to Austin to begin a career in tech after years of living as a touring metal guitarist. A Texas State University Advertising graduate, he hopes to bring his passion for content creation and branding to Khoros.
We have been hard at work transforming Atlas into a leading platform for customer engagement and success. The team is excited to roll out a few significant updates to Atlas, including upcoming changes to the Community forums, homepage search options, renaming tags to keywords, and some upgrades on the way.
Upcoming Changes to the Community Forums
Below are a few changes we'll be making to our Community forums in September. We hope these changes make it easier for members to find and engage in meaningful conversations about community strategy and the Community product.
We're creating a new forum, Community Strategy Discussions, where customers can ask questions and share insights about community strategy.
We will also rename the Community Discussion forum to "Community Product Discussions" and that forum will become dedicated to questions and insights about the Khoros Community product.
We are also going to move strategy-related topics that are currently in the Community Discussions forum, to the new Community Strategy Discussions forum.
Home Page Search Options
The search options of the homepage have been simplified to Posts, Places, Users. This is meant to streamline the search bar into more generalized buckets.
User-Generated Tags renamed Message Keywords
The Atlas community’s user-generated Tags have been renamed as ‘Keywords’ to increase the distinction between Labels and Tags and to avoid confusion within other features.
To learn more about the relationship between labels and tags in a community, check out this article,Community Labels and Tags Strategy .
We believe our efforts are moving towards the goal of an intuitive labeling system that will give users the keys to self-help on Atlas.
Here are some of the next steps to make browsing Atlas much more efficient:
Standardized Label sets for each discussion style to give consistency to content labels
Adding a definitive list of Khoros Products to the Atlas Product Associations to better categorize product integration.
Reworking the label cloud experience to help users quickly sort through available content topics.
Improved signposting in regards to solution areas.
Improved search filters experience.
Updates Made to Atlas in July
Added Chat and Bot to Product Associations
Worked on by @JamilaR, @AndrisG, and @CoryD
New Events TKB in Doc TKB
Worked on by @AndrisG and @JohnD
Upgraded to 20.6
Worked on by @AndyK and @AndrisG
Fixed home page search bar for mobile
Worked on by @AndrisG and @CélestinO
Fixed user notifications in the hero area
Worked on by @AndyK and @VaishaliS
Migrated Events Groups into New Events Group Hubs
Worked on by @AndyK, @JamilaR and @AndrisG
Archived Crisis Tips Group Hub. Content has been moved to Care, Community and Marketing Discussions and Customer Connection
Worked on by @JamilaR and @AndrisG
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Hey @Wendy_S That's a really cool idea, it's like having a master station to reroute posts.
So to me this is more of a battle against simple human error that most communities will struggle with; users sometimes just won't use labels properly, so we gotta have a way to tidy up.
The workaround that I'm looking towards is adding a basic set of standardized labels for discussions; so for instance all forums include labels, or categories which I think I saw you using, like 'questions, knowledge sharing, troubleshooting' or the basic elements to the discussion. then on top of those few is your product specific labels.
Im thinking this could tie the boards together a bit more and give you some pathways.
I've been working on this too. I'd love to hear any other uses.
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Does the phrase, "Help! I can't find the content I need in the community." sound familiar? Many communities struggle with this issue but don't know where to start to fix the problem.
A good place to start is to look at your community's labels and tags. These categorization features are often overlooked and can greatly improve content navigation.
One way to think about the hierarchical relationship between labels and tags and their place in your community is through the lens of an encyclopedia. But first...
How to use an encyclopedia: A refresher
Remember when encyclopedias had all the answers? How did you find the information you needed quickly amongst all those pages?
Chances are you looked at the sections within the chapters first to see where you should start searching. After skimming through and picking up some keywords, you hit the index to see where else that keyword might be used and get to learning.
Now, let's apply this resource concept to your community
Your community as a whole
The categories within your community
The individual volumes that make up the encyclopedia
The different discussion types Blogs, Forums, TKBs, and Ideas
Chapters within each volume
Labels defined for the different category discussion styles
Sections within the chapters intended to show what broad topics are covered
Tags included by content authors
Keywords / Glossary / Index at the back of the volume.
Okay, so what you might be thinking is that nobody reads encyclopedias anymore; they scroll through social media and get fed content.
Well... you're right. But these platforms organize content in a similar manner that aims to feel familiar so users can find new things to follow.
Same concept, applied to social media channels
Social media as a whole
This is the Encyclopedia Series
The apps, Instagram, Twitter, TikTok
These are the different volumes
The search or browse section within the app
This is equivalent to a chapter. (Most social media apps have 3 content discovery chapters: Home, Search, and Notifications. Search gives the best visibility to label usage for this example.)
Categories at the top of the search or browse section
These are sections which broadly define the content, just like predefined labels
The bottom of the posts contain hashtags
These are the keywords that can link other posts together
Take a quick look at the images of social media search for a visual of predefined labels and user-defined tags in social media.
Combing through an encyclopedia without sections and keywords to find a specific topic is near-impossible. Predefined labels and user-generated tags help define the content and guide users throughout your community. Well-structured labeling benefits are always worth the effort, but there are many ways to think about them or how to use them.
Comment below and tell us how you use labels in your community or ask any questions about this encyclopedia method. Visit the Labels section of Community Docs to learn more about Labels.
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