We are also struggling with the data in the Community Analytics. For example, we see higher number of replies than it is in reality (27 vs actual 25).  Also, the numbers of page views of the posts don't match what we see in the forums. We've opened a support case for the Khoros team to investigate. In general, I think it should always be super clear what the data means, how it's gathered and what it represents. We're not 100% sure about what we actually see in those dashboards. We were told that the data displayed in Analytics should be comparable with what we see in Google Analytics, but it doesn't match. And the difference is not around a couple of page views, but basically the difference is about Khoros reporting a number that is 5.5 times lower than what we see in GA.  ... View more

Thanks, @CarolineS , for posting this! I was just about to create exactly the same question 🙂   Our users are also reporting this behavior, looking forward to the fix! ... View more

If I remember correctly, this is what we were looking at: https://community.developer.atlassian.com/t/atlassian-community-integration-with-jsd/8153  ... View more

We were researching the integration with Jira and there is a plugin implemented by Atlassian. We haven't tested it though. In the legacy community platform, we we're using hidden comments to paste links to Jira (and vice versa - PMs were adding links to ideas in Jira). The comment visibility was set for the PM team only, so external users didn't see Jira links. It would be great to have this conditional comment visibility in Khoros as well - it wasn't perfect, but at least something 😉     ... View more

Hi @GlennD, We've just launched our brand new Community this month and changed the domain. Honestly? It was quite a nightmare in our case and we're still struggling with some redirect issues. Lessons learned that may help you avoid unnecessary stress: Make sure that the domain you'd like to take is not already taken by, for example, another internal department, etc. Make sure you know who owns your desired domain. This will be your main point of contact to do all necessary DNS changes. Make sure Khoros sets up an SSL cert for your old domain to make redirects work. Otherwise, your links in Google will show errors. Also: not every page has a corresponding page in the new Community. Be prepared that those links will show 404 as a result. Get rid of them asap. We also wanted to have a more obvious domain, which is now https://community.dynatrace.com  🙂   Cheers, Karolina ... View more