The purpose of this short TKB is to help customers and users identify/clarify which product they are using. We went through and wrote a brief explanation of each product along with its main features, common names associated with it, previous names, and screenshots of the product.
Khoros Care
An industry-leading platform for connecting brands to their customers across multiple different messaging channels. Designed to improve customer experiences and increase the efficiency of operations. You can find more information on the Khoros Care Product Page and at the Khoros Care Resource page on Atlas.
Main features:
Khoros Bot
Social Care
Modern Chat
Messaging
Names associated with the product:
Social Dynamics
Publishing
Reach
Response
Previous names:
Lithium Social Media Management (SMM)
Khoros Communities
Khoros Communities is the perfect platform for anyone looking to start, build, or grow their community. Helping brands create digital spaces where customers can get answers, connect with peers, and share new ideas. You can find more information on the Khoros Communities Product Page and at the Khoros Communities Resource page on Atlas.
Main features:
Community Analytics
Gamification
Enhanced Moderation and Workflow
Spam Management and Security
Unmatched Scale and Performance
Names associated with the product:
Forums
Boards
Community
Discussions
Blogs
JX
Previous names:
Lithium Community
Khoros Marketing
Khoros Marketing allows brands to orchestrate, govern, publish, and measure social media campaigns that drive business results. You can find more information on the Khoros Marketing Product Page and at Khoros Marketing Resource page on Atlas.
Main features:
Social Marketing
Intelligence
Experiences
Names associated with the product:
Spredfast
Vault
Promotions
Spotlight
Previous names:
Spredfast Marketing
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