Tuesday, July 27 11am AEST | 11am BST | 11am CT
Join us for the Expert Debate where we will discuss customer needs, and how technology can accelerate some of those opportunities and threats.
The recent years have highlighted that digital-first customer engagement is no longer an option for brands, but rather essential. Research has shown that customers were asking for this long before anyone went into lockdown.
In this 30-minute webinar, we’ll discuss:
How customer needs and expectations are advancing: As behavioral changes emerge and we continue to adapt to our evolving environments, how do we keep up with the needs and requirements of our customers?
The challenges and opportunities that brands face: When delivering world-class digital customer experiences, what can we learn from this “new normal” and how can this drive our current and future strategies?
The importance for brands to identify where their customers already are: Listen, engage, and join your customers on the digital channels of their choice – but where are they, how can internal teams manage this engagement?
Laurier 'Lo' Alder [Moderator] Title: Director of Strategic Services Company: Khoros
Magali Begon [Panel Speaker] Title: Customer Excellence Senior Team Leader for Webcare & Mediation Company: Orange Belgium
Annalisa Wilson [Panel Speaker] Title: Director of Community Company: Unlimited Group
Andreas Heydeck [Panel Speaker] Title: Digital Transformation Manager, Nordic Region Company: Teleperformance Nordic
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