@RaySavich - if you are looking to exclude certain roles from your Leaderboards (Solution Leaderboard), I am pretty sure you can do that. Here is the information. I am not sure if that is your issue - but this may help you. I think we have the same general issue with our community composition and wanting to showcase and recognize customers (but with some differences). Teresa aka Feef
... View more
Where we would look to implement this is with a small number of Paid Agents who help with certain types of product support issues or situations. I would like to exclude them from this 'benefit' for varying and multiple reasons. But one main reason is that I believe this would make our Super Users quite happy to see that this work was tailored to them.
... View more
Does anyone know if you can exclude specific roles from your badging criteria? Also, has anyone done this with a badging implementation? We are discussing excluding our Paid Agents from earning badges for activities such as Posts, Kudos, Solutions, etc.? Thanks so much! Teresa
... View more