ContributionsMost RecentMost LikesSolutionsTaking Dr. Micheal Wu’s Gamification Theory into the Real World Gamification is nothing new in the world of digital communities. Take a look at how theory is put into practice. An Interview for Change: How AI and Automation Drive ROI Investing in new technology for your customer care can seem like a waste of resources. Khoros expert Josh Snider says that it's all about how you use it. Community ROI: Embracing Humanity’s Desire to Help It’s a known fact that customers will go out of their way to answer questions in the community. Come explore why. Are you There ROI? It’s Me Care: A Cost Savings Series from Khoros Rediscover the best ways to find top ROI in Khoros Care Hospitality Brands: Facing the Pressure with Digital Solutions + NEW AUDIBLE VERSION How travel brands could be more effective when keeping their customers satisfied An Interview For Change: Digital Community Challenges & Opportunities To explore digital communities more, we sat down with Lisa Bidder, Customer Solutions Director and former Strategist & Community Manager, to get the inside scoop on the challenges and opportunities brands can find with digital communities. Great SEO Builds Community, and Great Community Improves SEO Plant the seeds of a flourishing community with SEO. Serving Customers in the Face of Crisis: Redux + NEW AUDIBLE VERSION How a robust customer care system can weather the tides of a crisis. An Interview For Change: Khoros Expert Opinion on Change Management Change management is complex and could make or break changes in process or strategy. That's why we spoke with our Khoros expert on change management to get the run down on making a refreshing and powerful change. A Tale of Two Teams: Publishing Natively or In-app + NEW AUDIBLE VERSION Publishing already has enough challenges, switching from native to in-app doesn’t have to be one of them.