I’m glad we were able to connect.
You definitely aren’t missing something – our CSM concierge service (as we like
to call it internally) is something we’re particularly proud of, but it
obviously broke, and we apologize for that.
Just to clarify the right steps to
follow for getting Lithium support, here they are in a nutshell:
questions/assistance specific to your situation, contact your CSM directly,
preferably via the Case Management Portal. The Portal incorporates an
escalation procedure, and gives you a reference point for tracking progress,
and finding old questions/answers or Email. We actually have a more
full-fledged portal project underway, where you’ll have access to multiple resources,
but working with your CSM will be the fastest way to get your questions
questions/assistance about Lithium or Community in general, post on the
Lithosphere to hear from other community members.
Glad to help - Tyler
... View more