Chris,   I’m glad we were able to connect. You definitely aren’t missing something – our CSM concierge service (as we like to call it internally) is something we’re particularly proud of, but it obviously broke, and we apologize for that.   Just to clarify the right steps to follow for getting Lithium support, here they are in a nutshell:   For questions/assistance specific to your situation, contact your CSM directly, preferably via the Case Management Portal. The Portal incorporates an escalation procedure, and gives you a reference point for tracking progress, and finding old questions/answers or Email. We actually have a more full-fledged portal project underway, where you’ll have access to multiple resources, but working with your CSM will be the fastest way to get your questions answered today.   For questions/assistance about Lithium or Community in general, post on the Lithosphere to hear from other community members.   Glad to help - Tyler ... View more