Hello! Someone recently asked me if Khoros has a job description for a Community Manager role. Community Management is a role and a practice and there can be lots of definitions of a community manager as well as levels of experience. I want to make sure I provide resources that will cover the range. If you have hired a Community Manager recently, or are looking and saw a great one, can you share those here?
There are a couple of useful resources on the subject. There's How to Write an Exceptional Community Manager Job Description on CMX and The Community Roundtable has Understanding Community Roles and Responsibilities in 2020.
Here is a job description our team wrote up for a recent Atlas hire:
We are looking for a Community Manager with strong interpersonal skills and experience in bringing digital community experiences to life for both customers and staff.
The Community Manager will be responsible for the day to day operations of the community, and will work with Success, Sales, Marketing and Product teams to drive engagement and best practices.
When applying, please note any relevant b2b SaaS experience.
The Community Manager:
Demonstrates and provides training on community features, business challenges and solutions to internal and external stakeholders.
Administers the community, including user account management and moderation escalations.
Bridges communication between internal and external communities, engaging with Subject Matter Experts where relevant.
Monitors community health and produces reports on relevant issues and outcomes.
Helps manage programs (contests, webinars, giveaways) to drive adoption and success with our community.
Assists with the management, upgrade and improvements, of features and functions, providing technical support to members and staff.
Creates, configures and manages community page layouts designed for different business profiles and audiences.
Manage Polls/Surveys to measure community member experience and sentiment
3+ years Community Management experience
Experience working in an enterprise environment with remote teams
Working operational knowledge and understanding of online community platform moderation tools (Forums, Blogs, Photo Uploads, Commenting etc.)
Proven ability to execute tasks with high quality and within time constraints
Effective and versatile written and interpersonal communication skills
Comfortable in a fast paced/dynamically changing environment
Professional online community knowledge management or moderator experience preferred
Experience with Khoros, Salesforce or other community platforms desirable
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Agreed @JMcJohnston! Make sure you're matching the language of the job description. Those adjustments will make it easier for the recruiter to find those keywords and easier for you to stand out.
I know there's debate about cover letters but I like to read why people are applying to a job as well as why they think they're a good fit for a role.
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Listen, I’m not an expert in job searching so I'm going to guide you to some experts. Indeed helps people find jobs all day, every day, even on weekends and holidays. They have written a great Essential Job Search Guide on how to get yourself set up for success.
Even though I am not an expert, I have found a few jobs in my time. Here's what has worked for me:
Tailor your resume to the job you want. What does this mean? Refine! You don’t need to list everything you have ever done in a job. Recruiters often look at your resume for 8 seconds. Practice looking at your resume for only 8 seconds. What will people learn about you in that time? Make sure it’s the right stuff.
Network. Connect and have virtual coffee with your peers, former managers, people who work at the company you’d be interested in working for. Set up time that’s convenient for them. Make it as easy as possible for them to meet with you. And then send them a thank you note after you meet.
Be bold! I have had coffee with lots of people who have reached out to me through a loose network and I appreciate the boldness. It shows me the people are willing to work for what they want.
What has worked for you? Please share your best practices.
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We pulled together some of our favorite resources for job seekers:
Check out the jobs listed here and be sure to let us know you’re looking. Feel free to connect to your Khoros contacts on LinkedIn and let us know you’re looking. We often hear from our customers when they open up job opportunities at their companies.
CMX Job Board. CMX is a network of Community professionals and they have a list of jobs that will be relevant to you.
Indeed Career Guide: What to do if your job is affected by COVID-19. Indeed is a job search engine that helps job seekers and employers connect. This area of the Indeed community is specifically tailored to those who are job seekers during Covid-19.
What resources have you found to be useful? Please share them here.
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Hello and welcome to the Khoros Atlas job board. We have created this space for employers to find the perfect candidate who already has experience with the Khoros platform.
What can you do while you're here?
Post a job
Let us know you're looking
Review all of the job seeker resources and tips
Questions about the board? Please contact us at email@example.com.
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