Hi everyone, I have over 8 years of Sales, Customer Relations, and Marketing experience. For the past 5 years I have been working on managing community operations, development, engagement, and more. I have been using Khoros since 2018 and have received both the Khoros Community Manager and Moderator certifications. I am open to various community roles, but I am especially interested in developing community engagement programs to identify cross-sell and upsell opportunities, and increase customer loyalty and retention. Please check out my LinkedIn Profile and feel free to connect! https://www.linkedin.com/in/christopher-shernaman/
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Hello! Someone recently asked me if Khoros has a job description for a Community Manager role. Community Management is a role and a practice and there can be lots of definitions of a community manager as well as levels of experience. I want to make sure I provide resources that will cover the range. If you have hired a Community Manager recently, or are looking and saw a great one, can you share those here?
There are a couple of useful resources on the subject. There's How to Write an Exceptional Community Manager Job Description on CMX and The Community Roundtable has Understanding Community Roles and Responsibilities in 2020.
Here is a job description our team wrote up for a recent Atlas hire:
We are looking for a Community Manager with strong interpersonal skills and experience in bringing digital community experiences to life for both customers and staff.
The Community Manager will be responsible for the day to day operations of the community, and will work with Success, Sales, Marketing and Product teams to drive engagement and best practices.
When applying, please note any relevant b2b SaaS experience.
The Community Manager:
Demonstrates and provides training on community features, business challenges and solutions to internal and external stakeholders.
Administers the community, including user account management and moderation escalations.
Bridges communication between internal and external communities, engaging with Subject Matter Experts where relevant.
Monitors community health and produces reports on relevant issues and outcomes.
Helps manage programs (contests, webinars, giveaways) to drive adoption and success with our community.
Assists with the management, upgrade and improvements, of features and functions, providing technical support to members and staff.
Creates, configures and manages community page layouts designed for different business profiles and audiences.
Manage Polls/Surveys to measure community member experience and sentiment
3+ years Community Management experience
Experience working in an enterprise environment with remote teams
Working operational knowledge and understanding of online community platform moderation tools (Forums, Blogs, Photo Uploads, Commenting etc.)
Proven ability to execute tasks with high quality and within time constraints
Effective and versatile written and interpersonal communication skills
Comfortable in a fast paced/dynamically changing environment
Professional online community knowledge management or moderator experience preferred
Experience with Khoros, Salesforce or other community platforms desirable
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Agreed to all those points @heatherc & @JMcJohnston !
As a former recruiter, it was shocking to me that people didn't take the time to proof read their resumes... let alone cater it to the actual job description. Wanted to expand upon some of your bullet points from the perspective of a former recruiter:
Tailor your resume to the specific job you're applying for. As @JMcJohnston mentioned, often times it is HR who is taking a first pass at identifying whether a candidate "checks the boxes." Often times, companies are using an Applicant Tracking Software (ATS) that actually automatically weeds out resumes that don't match a certain percentage of "key words" within the job description. It might seem daunting to have to update every single resume you submit, but it doesn't have to be. A quick way to do so is to have your resume up next to the job description, select the most seemingly important bullet points and finagle into your experience. And no need to lie here! But it's much easier to draw connections to that job when you can mimic the verbiage that hiring team has put out.
Network virtually - especially with recruiters! A referral into the company you're interested in is the best way to get into the hiring process. If that's not an option, don't be afraid to connect with the recruiter of that company on LinkedIn. It is their job to identify candidates for current positions as well as future pipeline. And please please please write a custom note when connecting with that recruiter on Linkedin. Below are some examples of what has caught my eye in the past:
SPECIFIC ROLE: "Hey XXXXX, hoping to connect! I saw that [COMPANY NAME] was hiring for a [POSITION] and I wanted to reach out regarding my application. I believe I'd excel in that role because [LIST VERY SUCCINCT REASON]. I'm sure plenty of qualified candidates have applied, but would you mind letting me know your thoughts on my candidacy? Happy to chat live if that's easier. Thanks."
GENERAL INTEREST IN FUTUREOPENINGS: "Hey XXXXX, hoping to connect! I'm a big fan of what [COMPANY NAME] is doing in the [INDUSTRY/SPACE] and I'd love to connect in the event that any future roles open up matching my skillset. I [HAVE/AM] [SUCCINCT SUMMARY OF SKILLSET/EXPERTISE] and would love to get the chance to work with you. Happy to chat live for 5 min if that's easier. Thanks."
***Bonus points will probably be won if you make some allusion/personal connection to something on that recruiter's LinkedIn profile (could be a shared interest in what they're following, alma matter, a line from their bio, etc).
Be bold! Yes, amen to that @HeatherS . At this time, when you might not be able to meet with people one on one, also consider attending virtual job fairs or digital happy hours (might take a little research on the company's LinkedIn page to find some).
If your job has been affected by COVID-19 and you need help sprucing up your resume or want any interview coaching, feel free to private message me 😁Good luck in your search!
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We pulled together some of our favorite resources for job seekers:
Check out the jobs listed here and be sure to let us know you’re looking. Feel free to connect to your Khoros contacts on LinkedIn and let us know you’re looking. We often hear from our customers when they open up job opportunities at their companies.
CMX Job Board. CMX is a network of Community professionals and they have a list of jobs that will be relevant to you.
Indeed Career Guide: What to do if your job is affected by COVID-19. Indeed is a job search engine that helps job seekers and employers connect. This area of the Indeed community is specifically tailored to those who are job seekers during Covid-19.
What resources have you found to be useful? Please share them here.
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Hello and welcome to the Khoros Atlas job board. We have created this space for employers to find the perfect candidate who already has experience with the Khoros platform.
What can you do while you're here?
Post a job
Let us know you're looking
Review all of the job seeker resources and tips
Questions about the board? Please contact us at firstname.lastname@example.org.
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