We know that as social and community professionals, you’re constantly managing dozens of conversations, projects, and requests at once. When you need help or want to find relevant information, you need it fast.
One of our goals in the first half of this year was to make several enhancements to the self-service experience on our community. To achieve this, we've redesigned the Knowledge & Support and Documentation landing pages to improve navigation and enable you to drill down directly to specific products. We’ve also created a one-stop shop for those of you needing product support directly from Lithium.
We’re very excited to announce these improvements are live today! Keep reading for an overview of the recent changes.
Knowledge & Support
The Knowledge & Support landing page has been completely redesigned to provide you easy access to documentation around our main products and features, popular resources, and discussion areas where you can connect and get assistance from the community.
Contact Lithium Support
This new one-stop shop replaces the original Introduction to Support page. At a glance, you can now access all Lithium Support related information, references and resources, as well as direct links to the Case Portal to view and manage your cases and products. You can navigate to this page directly from support.lithium.com and we highly recommend bookmarking this page for future reference.
Thanks to @triSolutionFuse and his team at Doan Designs for their help developing these improvements!
Since reinventing Lithium documentation a while back, @JohnD and @SuzieH have been hard at work continuing to grow the number of help articles around all of our products and features. They have been so prolific that the Documentation area had become a bit daunting to navigate.
We’re happy to announce you will no longer need to scroll endlessly through all the available categories and knowledge bases. You can now select your topic of interest right above the fold, view clear descriptions, and drill down to the category of your choice to view relevant TKBs, which can then be expanded to browse articles within. Clicking an article title takes you directly to the article page.
Thanks to @ram00n and @luk from Glowing Blue, a new branch of 89grad.ch focused on innovating social communities using the Lithium platform, for partnering with us on the complete redesign of our Documentation pages. You might recognize 89grad as part of the team who won our first ever customer & partner Hackathon last year. They’ll be at LiNC’15 and Hackathon participants again this year if you’re interested in connecting with them!
We hope you enjoy all of these enhancements - they are only the first phase of many others we have planned this year!
We look forward to your feedback and suggestions on how we can keep improving your self-service experience, so don’t hesitate to comment below.
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As many of you know, we officially launched the Lithium Stars program at LiNC’14. It’s been an incredible year with our 2014 Lithium Stars since then. We have involved them in early previews, community star spotlights, Klout videos, advisory councils and speaking opportunities (you’ll see many of them leading sessions at LiNC this year!).
As a reminder, Lithium Stars are selected on yearly basis taking into consideration several factors including being leaders on our community as well as within their organizations, for their expertise and for being top Lithium advocates, just to name a few.
You can find out more about the program and different tiers of membership right here.
I’m delighted to first introduce here our new roster of 2015 Lithium Stars, who will be officially inducted at LiNC’15 during the Awards ceremony on June 3rd!
Please join me in congratulating them:
The majority of them will be present at LiNC’15 where they will be leading sessions, participating in the Hackathon, attending certifications and the Unconference. They have great stories and experiences to share, so we hope you get the opportunity to connect with them in person.
Congratulations to all, we look forward to celebrating with all of you at the conference and throughout the rest of the year!
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Thanks @VarunGrazitti for bringing this to my attention!
@evening23 welcome to the Lithium Community! I'm sorry you have not yet heard back from anyone regarding your demo request. Can you please send me the following information via private message and I'll make sure someone gets in touch with you ASAP.
Just hover over my username to view my profile card and click Send Message. Please include:
Which product interests you the most
Do you have a solution already in place
Confirm the email address / phone number where you can be reached (if the email address you originally requested the demo with was different than the one you registered on communty with, please include it)
Thanks and let me know if there's anything else I can assist with!
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