Awesome work @fuenteso. Many thanks for sharing with everyone.   Jason ... View more

Hi Gina, Lithium typically doesn't expose the implementation details of our services except at defined integration points (i.e., places you can talk to directly). Even if we did, things are subject to naturally change over time in order to meet new demands of the platform.   Fortunately for your developers, our datastore details shouldn't have to play a role in their considerations since everything would be done via public APIs. ... View more

@Gina -  No. Lithium is a SAAS based platform (Software as a Service) so you can't install it on premises. This link can provide a good background of the platform architecture. ... View more

Hi I've used both extensively and although the latest version of the connector is much improved its still not good enough to replace LSW. That said i would caveat the above with the fact that of your going to be pushing low volume into sfdc or using it as a vip/ escalation route into your cry it may worth for us however LSW can also hook into Sfdc which may also tick your boxeds. What are you looking for out of both solutions, is having a scaleable workflow to deal with volume important or is have a hook with CRM? Also how many users do you think you would need to use LSW. Would be easy to give more detail knowing the above and I would go with LSW all day long but if you have committed to sfdc as your CRM and everyone in the business already has access then the sfdc connector may make more commercial sence but the overheads of using the case object for an interaction is too long winded in my opinion. Also one last question, what do you do with social, is this coming into sfdc now? ... View more

Hi @Gina if the content has already been indexed by the SE I believe the robots.txt won't by of any use. As a reminder, hiding the board from the navigation will only prevent the board from appearing from any menu or board list. It's content will still be searchable.   You should remove the content manually from the SE console. Another option would be to make the content private so that the crawler won't be able to crawl the board (hence it should remove the URLs from the cache).   Nico ... View more