Right now there's no way to do this OOTB, but potentially as a customization via our services team. I'd reach out to your Customer Success Manager (CSM) if you want to investigate further. As a stop-gap you could train your Engagement Specialists to use the link-out on the Response Author Profile to go directly to the community user profile and review Admin Notes. I know it's an extra step, but at least they CAN access the info they need with a single click. Is your Community Manager at all open to exploring using Response? Other teams have had a ton of success moving their mods and CMs into Response, for reporting and workflow efficiency - not to mention then you remove the problem of not being able to access shared admin notes 🙂 We have a new view in beta that could help your community teams process all your community content more efficiently. Connect with me or your CSM if you are interested in exploring that. Here's our documentation: https://community.lithium.com/t5/Manage-View/tkb-p/manage-view ... View more

You'll need SSO to do this automatically, but you can use Admin > User Reports to export the list of users who have registered, which includes their email addresses. You can then batch upload them into the Employee role: https://community.lithium.com/t5/Roles-and-permissions/Import-user-roles-from-a-CSV-file/ta-p/24276 ... View more