National Instruments is currently seeking an experienced Community Manager to lead our active, large, and mature community. The position will be located in beautiful Austin, TX, ranked as the #1 best place to live in the US. Relocation assistance may be provided for the right candidate. Please read the full job description below and apply here. I'm happy to answer any questions via private message, or on this thread. POSITION OVERVIEW Senior Community Manager The NI Community is a mature and active online community with over 500,000 registered users and 2 million posts. We are seeking an experienced and passionate Community Manager that will be responsible for developing the vision and programs for the continued growth and success of the NI Community. This person will work across business units to research and understand customer behavior and needs, define key user experiences, and collaborate closely with design and development teams to bring their vision to life. They will also closely monitor site performance and user sentiment to ensure optimization and intended usage, finding ways to continuously make improvements. Responsibilities: Understand the customer needs through qualitative and quantitative data including touchpoints, personas, and necessary capabilities. Perform market analysis to understand how other companies are performing in this space and adapt trends to our needs Develop and adapt the NI Community vision Collaborate with UI/UX team, scrum team, external vendors, and major stakeholders to establish timeline, priorities, and goals for improvements to the experience Provide regular updates to leadership and stakeholders Develop and track KPIs to show progress Monitor, prioritize and act upon customer feedback Collaborate closely with the Support & Services Operations Team and other stakeholders to ensure a seamless customer experience and align roadmaps with other relevant projects or initiatives Ensure operational tasks are being handled and resolved in a timely manner Engage with the NI Community users to foster a healthy and vibrant community through ad hoc conversations and intentional programs and initiatives Develop, communicate, and enforce rules, guidelines, and processes to ensure a well-governed, efficient and transparent Community Basic Qualifications Bachelor's degree from an accredited university A deep understanding of the Khoros (Lithium) platform capabilities and how best to administer functionality Data-driven and analytical. Must be able to evaluate data and reach sound conclusions, in order to drive priority of work. Demonstrate a drive for results and possess an ownership mentality, as well as have the ability to successfully solve problems and make decisions. Possess expert skills around building consensus and rallying cross-functional and/or global teams to work together despite organizational boundaries. A strong desire and thirst for continuous learning and growth, constantly keeping up with current industry trends and processes. A passion for customer success and keeping a customer-centric mindset at all times, especially when faced with challenging decisions. Preferred Qualifications Experience with UX design, information architecture and general web technology Understands the basics of Agile development and has experience working with a scrum team Experience managing a large community in the B2B tech space National Instruments is an equal opportunity and affirmative action employer, committed to providing a work environment free of discrimination on the basis of sex, race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by federal, state or local law.
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