@StanGromer / @JasonHill This time I'd say no and save you the trouble, as Manisha has already referenced this thread on our internal engineering ticket and that will help bump this in priority. Generally, we do take into account the number of tickets filed against any particular defect and that certainly does influence the urgency and priority of that work.
We'll keep this thread updated with progress so you're all kept in the loop. Thanks for your patience!
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Happy to share a tip from our recent redesign and hope this helps I don't think our structure is quite as deep as yours but we did have concerns about the number of clicks a user had to do to get to a board especially if it lived in a sub sub category. We wanted to make it easier for a user to skip a level rather than have to click through every category, sub cat, sub sub cat to get to their board in order to post their topic. So if I take your example above and relate it to our community and what users can see at each navigation level: Category Example & URL What users can click to navigate to All Categories All Communities https://community.esri.com/t5/custom/page/page-id/Communities Category A, B, C etc Category A (main menu) On this page we wanted to surface both Category AA and Board A ,B in the same view so users could go directly to the board if they wish. We also surface the Sub sub cats e.g. Category AAA, AAB if there is a deeper hierarchy so the user can skip Category AA and jump a level deeper. Products https://community.esri.com/t5/products/ct-p/products In this view we also utilized some custom tabbing to sort All Products which number 100+ into more manageable sub groups Industries https://community.esri.com/t5/industries/ct-p/industries Category AA (tile) Category AB (tile) Category AC (tile) Each tile has a hover state which shows either: Sub categories under AA, AB etc (e.g. Category AAA, AAB...) or Boards (e.g. Forum A, B Ideas A, Blogs A....) Category AAA Industries/ Education/ Higher Education https://community.esri.com/t5/higher-education/ct-p/higher-education Boards (e.g. Forum AA, AB etc) In addition at board level we didn't want users to have to go back to the parent category to go to another board so we added in a "Other boards in this place" so they could also navigate sideways rather than always having to go up to the Category and then go back down to a different board. https://community.esri.com/t5/arcgis-pro-questions/bd-p/arcgis-pro-questions We also utilized a megamenu to highlight our key categories (Category A, B etc) and then surfaced the most popular categories in each of those (Category AA, Category AB etc) so that users could just jump into that level quicker and find their board. Our key complaint prior to the redesign was that it was difficult to navigate our wide and relatively deep structure and understand the hierarchy. Now after 3 months we've not heard any feedback on this topic so it seems like people are getting to where they want, understand our structure and aren't having to do too many clicks to get there. Good luck on your redesign.
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