We have engineers proactively mark posts as solutions when a valid one is provided by a community member. The latest challenge has been to determine how many Solution should be coming from Support engineers or other employees versus other community members. Currently our estimate is that 25% being provided by employees overall should allow for other community users to participate and share their knowledge. We are also questioning if implementing a waiting period before having employees answer posts is the best approach to staying at the "25% solutions provided by employee" target.  Anyone has implemented a waiting period or worked out these targets? Thoughts? ... View more

Great thread everyone!  Does this give you more than the 'newish' Analytics section titled Email?  See the screenshot below:     ... View more

Hello @elbranscomb, yes it is possible to define a specific setup for the text editor, but it has to be done in the backend by our support team. So don't hesitate to ask them directly :grinning_face: 👍🏻 ... View more

If I remember correctly, this is what we were looking at: https://community.developer.atlassian.com/t/atlassian-community-integration-with-jsd/8153  ... View more