Why Lithium’s Certification program?
Lithium’s certification program validates social media and community professionals through industry- proven assessment. Trusted by leading firms and brands, the Lithium Certificate is the leading qualification to prove your expertise in Social Media and Community.
Graduate Success:
-90% of course participants say they were able to take what they learned and apply it to the actual work that they do.
- 92% of course participants say they would recommend Lithium’s certification program to a professional contact.
Who are Certifications for?
Upcoming Programs:
PARIS CERTIFICATION WEEK: 14 -18 September 2015
Register here
Location: Le Cercle Kadrance - 48, rue la Bruyère, 75009 Paris, France
Agenda:
08:30-09:00: Breakfast
09:00-12:00: Morning Session
12:00–13:00: Lunch
13:00–16:30: Afternoon Session
16:30–18:00: Certification Exam
Pricing:
€799 Early Bird Special - Early bird pricing ends 28 August
€1500 Standard price
Monday September 14th
Lithium Community Product Certification
Target Audience: Beginner/Intermediate
In the Lithium Community Product certification participants are provided an overview of the Lithium platform with a strong focus on best practices for set up, implementation and delivery. This includes what elements are needed to reach high Community Health Index (CHI) scores and what features of Lithium provide Gamification elements in developing engaging communities. We will also cover topics such as how to create quality content for blogs, Lithium Ideas and the Lithium Tribal Knowledge Base. The certification provides several hands-on exercises, with each participant provided a community instance to explore.
The course covers the topics below:
Lithium’s Community Features
Administration tasks: Tabs, Structure, Navigation, Settings, Ranks & Roles
Features for improving CHI score
Gamification Elements
Keys for successful Forums and Blogs
Idea Features elements and strategy
Tribal Knowledge Base – Product differentiation, and Creating and Managing articles
The program includes six hours of live training from Lithium’s subject matter experts and a two-part, 90-minute examination conducted at the conclusion of the training session. To become certified, participants must pass the examination.
Tuesday September 15th
Community Management Certification Level 1
Target Audience: Beginner/Intermediate/Advanced
The Lithium Community Manager Certification gives you the opportunity to learn the latest best practices, as distilled by Lithium’s consultants, from hundreds of companies around the world who have implemented enterprise communities on the Lithium platform. For experienced community managers, it’s an opportunity to benchmark their practices against some of the world’s best. For those starting out, it’s a great foundation for future learning.
The program includes six hours of live training from Lithium thought-leaders and subject matter experts, and a two-part, 90-minute examination conducted at the conclusion of the training session. To become certified, participants must pass the examination.
The certification program focuses on the 18 core responsibilities of enterprise community managers:
Select appropriate interaction styles and features for your audience
Design and configure the proper community structure
Define community roles and responsibilities
Develop marketing plans to increase usage and membership for the community
Create comprehensive set of community guidelines and policies
Oversee and manage moderators
Plan for PR crises and other customer issues
Manage off-domain activity
Develop communication plans for community members
Identify and manage your most active community members
Plan and execute community activities to support business events
Plan and execute community events
Manage blogs and other content program
Manage functional touch points within your organization
Expand community
Develop a measurement program and deliver regular reports to stakeholders
Coordinate with the platform vendor
Conduct periodic evaluations and competitive analysis
The Lithium Community Manager Certification gives you the opportunity to learn these best practices and hone your skills as a practitioner. The program includes six hours of live training from Lithium thought-leaders and subject matter experts and a two-part, 90-minute examination conducted at the conclusion of the training session. To become certified, participants must pass the examination.
Wednesday September 16th
Community Management Certification Level 2
Target Audience: Intermediate/Advanced/Expert
Are you one of the 500+ people who are Lithium Certified Community Managers? If so, we have a new certification course for you.
Community Manager Certification II prepares you to achieve higher performance in four areas:
Growing community membership and participation
Developing and managing super users
Managing company participation
Driving business transformation
For each area, you’ll learn the key challenges faced, the tactics that separate success from failure, and the elements that make a program complete.
Building on the foundation laid with Community Manager I, this new course includes more data points, deeper case examples, new reusable assets, and more opportunities to collaborate with fellow attendees.
The course is led by Lithium’s Chief Community Officer Joe Cothrel, whose experience includes helping more than 300 organizations create successful community efforts.
The course is designed for community managers, executives or directors who manage them, or anyone who wants to gain a deeper understanding of the state of customer community management today. Those who successfully complete the course and exam will earn Lithium’s new Level 2 Certification in Community Management.
The program includes six hours of live training from Lithium thought-leaders and subject matter experts and a two-part, 90-minute examination conducted at the conclusion of the training session. To become certified, participants must pass the examination.
Thursday September 17th
Social Response Certification
Target Audience: Intermediate/Advanced/Expert
The Social Response Certification is designed for those wanting to advance their skills while developing a roadmap based on their specific business objectives for their implementation of social technology. This new certification is built around the latest LSW technology: it’s filled with practical examples showing best of class integrations with the entire Lithium platform.
Participants will come away with an actionable plan for high-scale, efficient customer engagement and response, and will gain the following professional benefits:
Tactical Mastery
Learn how to best engage with customers on the social web to build brand advocates
Understand what monitoring tools can and cannot accomplish
See proven techniques to improve social agents’ performance
Understand recent trends in social behaviors
ROI Connection
Learn how to optimize ROI for customer care teams from call deflection, cost per resolution and the value of the solution created
Identify and measure success in the context of those objectives
Thought Leadership
Taught by Lithium’s best-selling author and recognized social technology leader Dave Evans, this course is designed for teams wanting to push their implementation of social technology beyond the traditional areas of support, sales, marketing, and PR. It is aimed at those who want to tap the inherent knowledge of their entire organization to build stronger advocates faster through customer engagement and response on the social web.
Friday September 18th
Developer Certification
Target Audience: Designer & Developers: Intermediate/Advanced/Expert
Lithium Developer Certified Professionals deliver the highest-possible level of expertise, providing knowledge and best practices on Lithium’s platforms. This certification will cover Lithium’s architecture ensuring that developers know which layer of the stack to utilize to achieve their customization goals. Including visible elements such as Freemarker and stage/prod environments this training provides all that is needed by developers to customize and personalize their community.
This program is built around the following Lithium technologies:
Advanced community customization
Endpoints
Common.init
Best practices
Performance – caching strategies & serving assets via the CDN
Security
Integrations – content syndication, system-to-system, and native mobile
Products – developers should know the use cases of and demonstrate proficiency with the following products:
Lithium-Klout SDK
Setting up source control
Using continuous integration
How to setup the optimal team-based workflow
Community API v1 and v2
LSW API
Bulk data API
Pre-requisite: Students should know the use cases of and how to write code for the following customization points:
Basic community customization
Skin / CSS
Custom components
Quilts
Layouts
Text keys
ActiveCast
The program includes six hours of live training from Lithium thought-leaders and subject matter experts and a two-part, 90-minute examination conducted at the conclusion of the training session. To become certified, participants must pass the examination.
SAN FRANCISCO CERTIFICATION WEEK: 14 -17 December 2015
Register here
Location: Lithium Headquarters 225 Bush Street Floor 15 th San Francisco, CA
Agenda:
08:30-09:00: Breakfast
09:00-12:00: Morning Session
12:00–13:00: Lunch
13:00–16:00: Afternoon Session
16:30–18:00: Certification Exam
Pricing:
$799 Early Bird Special - Early bird pricing ends 28 August
$1500 Standard price
Monday December 14th
Lithium Community Product Certification
Target Audience: Beginner/Intermediate/Advanced
In the Lithium Community Product certification participants are provided an overview of the Lithium platform with a strong focus on best practices for set up, implementation and delivery. This includes what elements are needed to reach high Community Health Index (CHI) scores and what features of Lithium provide Gamification elements in developing engaging communities. We will also cover topics such as how to create quality content for blogs, Lithium Ideas and the Lithium Tribal Knowledge Base. The certification provides several hands-on exercises, with each participant provided a community instance to explore.
The course covers the topics below:
Lithium’s Community Features
Administration tasks: Tabs, Structure, Navigation, Settings, Ranks & Roles
Features for improving CHI score
Gamification Elements
Idea Features elements and strategy
Tribal Knowledge Base – Product differentiation, and Creating and Managing articles including Blogs
The program includes six hours of live training from Lithium’s subject matter experts and a two-part, 90-minute examination conducted at the conclusion of the training session. To become certified, participants must pass the examination.
Tuesday December 15th
Community Management Certification Level 2
Target Audience: Intermediate/Advanced/Expert
Are you one of the 500+ people who are Lithium Certified Community Managers? If so, we have a new certification course for you.
Community Manager Certification II prepares you to achieve higher performance in four areas:
Growing community membership and participation
Developing and managing super users
Managing company participation
Driving business transformation
For each area, you’ll learn the key challenges faced, the tactics that separate success from failure, and the elements that make a program complete. Building on the foundation laid with Community Manager I, this new course includes more data points, deeper case examples, new reusable assets, and more opportunities to collaborate with fellow attendees.
The course is led by Lithium’s Chief Community Officer Joe Cothrel, whose experience includes helping more than 300 organizations create successful community efforts.
The course is designed for community managers, executive or directors who manage them, or anyone who wants to gain a deeper understanding of the state of customer community management today. Those who successfully complete the course and exam will earn Lithium’s new Level 2 Certification in Community Management.
The program includes six hours of live training from Lithium thought-leaders and subject matter experts and a two-part, 90-minute examination conducted at the conclusion of the training session. To become certified, participants must pass the examination.
Wednesday December 16th
Social Response Certification
Target Audience: Intermediate/Advanced/Expert
The Social Response Certification is designed for those wanting to to advance their skills while developing a roadmap based on their specific business objectives for their implementation of social technology. This new certification is built around the latest LSW technology: it’s filled with practical examples showing best of class integrations with the entire Lithium platform.
Participants will come away with an actionable plan for high-scale, efficient customer engagement and response, and will gain the following professional benefits:
Tactical Mastery
Learn how to best engage with customers on the social web to build brand advocates
Understand what monitoring tools can and cannot accomplish
See proven techniques to improve social agents performance
Understand recent trends in social behaviors
ROI Connection
Learn how to optimize ROI for customer care teams from call deflection, cost per resolution and the value of the solution created
Identify and measure success in the context of those objectives
Thought Leadership
Taught by Lithium’s best-selling author and recognized social technology leader Dave Evans, this course is designed for teams wanting to push their implementation of social technology beyond the traditional areas of support, sales, marketing, and PR, for those who want to tap the inherent knowledge of their entire organization to build stronger advocates faster through customer engagement and response on the social web.
Thursday December 17th
Developer Certification
Target Audience: Designer & Developers: Intermediate/Advanced/Expert
Lithium Developer Certified Professionals deliver the highest-possible level of expertise, providing knowledge and best practices on Lithium’s platforms. This certification will cover Lithium’s architecture ensuring that developers know which layer of the stack to utilize to achieve their customization goals. Including visible elements such as Freemarker and stage/prod environments this training provides all that is needed by developers to customize and personalize their community.
This program is built around the following Lithium technologies:
Advanced community customization
Endpoints
Common.init
Best practices
Performance – caching strategies & serving assets via the CDN
Security
Integrations – content syndication, system-to-system, and native mobile
Products – developers should know the use cases of and demonstrate proficiency with the following products:
Lithium-Klout SDK
Setting up source control
Using continuous integration
How to setup the optimal team-based workflow
Community API v1 and v2
LSW API
Bulk data API
Pre-requisite: Students should know the use cases of and how to write code for the following customization points:
Basic community customization
Skin / CSS
Custom components
Quilts
Layouts
Text keys
ActiveCast
The program includes six hours of live training from Lithium thought-leaders and subject matter experts and a two-part, 90-minute examination conducted at the conclusion of the training session. To become certified, participants must pass the examination.
All our programs have been created by industry thought leaders. Find out more by contacting us at education@lithium.com.
Jordan Suffin is Director of Training Services at Lithium, responsible for development and delivery of educational and engaging training materials. He previously worked at MicroStrategy where he spent 16 years in various education roles, starting out as a technical trainer for the West region and more recently running Global Partner Sales & Technical Training and Internal Sales Training/Onboarding programs.
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