@ReneAvon The community I help lead is MicroStrategy's, a b2b enterprise company. Here's what we've been up to... 1. We do use value analytics! Our community has had good insights from it, although since we also are a data company, we utilize our own tool to figure out KPIs and other important metrics to us. What is valuable is how our community compares to others, so I'd recommend it for sure. 2. Category experts are in existence in our community, but we haven't developed anything beyond making it visible on each topic page. We do have a superuser program that was established 6 months ago, and we have a pretty active group. Oddly enough, the further you are from the HQ, the more responsive and active our superusers are. 3. Knowledge base has been in use from the very start and is the very reason we transitioned to Lithium. In fact, @lilim led that that when she was at MSTR! Feel free to check it out and ask her/I questions. Now that our community has been around for a year and a half, I'd say that having a good program on how these TNs are made is really important. And sharing them regularly through multiple channels (during support calls, or newsletters) definitely helps as well. Check out our KB operations here. 4. We're implementing the media experience for a unique use case, but are working out the kinks. It will be open to the public soon but essentially, we're making plug-ins downloadable and using the gallery to preview how the code will look like. We have implemented it though elsewhere to get people familiar with the look and feel here (latest photos in a topic) and here (masonry applied to a blog) for our corporate events. Hope some of this is helpful! Looking forward to seeing how your community pans out for 2016! -daphne
... View more
