I'm glad to hear that my comment opened your mind. And also I am glad that you changing your thoughts about Niantic.
I know it's hard to believe that companies will actually listen to the customers in light of all the recent crisis with United Airline. This speaks further to the importance of customer centricity in this age of digital media. Traditional companies that are self-serving will eventually extinct if they don't learn the rule of the game in the digital age.
However, I do think that there are some companies that get this and genuinely want to deliver what customers want. It may take sometimes to turn the customer voice into market deliverables, but they genuinely want to do it. I think this is the case with Niantic.
That said, I also think that there room to improve, and that is on the communication front. They could definitely do better to update the consumer about the status of the release leading up to the actual release rather than going radio silence and then a big PR.
Finally, thank you for remembering me and reminding me of that HP Global Meet Up in SF 2015. I do remember that event. Thank you for all your support and interest in my work.
See you again next time.
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