Indeed @Mark_Hopkins and @Wendy_S ! the Portuguese Communnity has around 95% of users from Brazil, and we do see that the community reflects the behaviour of the culture we live in the country. I am brazilian and I can say that culturally, brazilians they like to have attention and to be helped. When this happens, they will be very satisfied, specially in Social Media channels!   I also manage the Spanish Forum, where we see people coming from several countries in Latin America and Spain. The Spanish community has a different behaviour. We see that on the behaviour of users, experts, etc. I am still learning how to approach and improve in such diverse enviroment, given the amount of "spanish language" countries, and their different way of chat in Social Media channels.   So, definitelly, the community's behaviour can be driven by the reginoal / geographic culture, and we need to understand it and adapt! 🙂 ... View more