I asked for "release notes" and picked the Community product, but I only got the content of the Community Docs presented. I would have expected the latest release notes article to be shown. Also after a frustratring experience around production freeze this year maybe you can teach Maia to share production freeze times as well.  ... View more

I have seen the very same behaviour (e.g. on first submit of message an "invalid HTML" warning and any subsequent posting attempts failing with a flood protection warning) when posting a normal reply here on Atlas. This seems to have started with the 20.10 upgrade of Atlas. ... View more

Thanks for starting to kick this ball into the court, @clangmayr. Just back from my parental leave and couldn't wish for something better to get started again. Throwing in some ideas that I am currently interested in or looking at: What works and what doesn't work with Virtual/offline events and groups? Which tools integrate well with Khoros? Dark theme, web workers, and similar modern web app trends to reflect on the Khoros platform What users/community members are missing on Khoros communities? Community Moderation in 2020: Experiences with Managed View ... View more

Congrats on that important change. I can relate to how many iterations this design has taken from initial information gathering to the current state.  I agree with @CarolineS that the top header should reduce in height on smaller screens. Also I find the icons to have a lot of colour variation. E.g. why has the product coaching item in each of the product categories a different icon? I tried to find patterns on what information that should convey but couldn't, so gave up. And from a tech perspective: The navigation menu wraps all <a> links into empty and non-style <span> tags. Great opportunity to create some leaner DOM by removing these. ... View more

One of the most important pieces of advice: Look after your Moderation team! They have additional workload and emotional stress at work and in addition, they are likely being in lockdown as well. Make sure you give your moderators both the time and the setting to recharge and talk about their experience as well.  ... View more