Good day @deirdreyee regarding the collection of NPS via email, how is the open rate of the emails? If you are getting a fine response, excellent, but I find emails often go unopened. How is your customer participation within your community? If your customers are used to giving feedback within the community, great - build upon that behavior and trust. Open a new discussion asking for their feedback and report back a summary and your actions before closing the discussion for comments. Maybe use email to drive people to the discussion within the community - not only will you be able to collect answers, but build participation too. In addition, having these open discussions builds trust. Cheers, Toby
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