For those using Hermes, I generally recommend this as a starting point. Your design may change the ratio, but this gives a good image without them being too large and slowing down site speeds. Please note that Hermes sometimes crops the images based on the viewport, so text on the images isn't recommended. Hermes cover photo recommendation: jpg or png format, 600px wide by 420px high   ... View more

If your community is private (not done solely by permissions), then it is likely configured to disable anonymous access, which redirects a non authenticated user to the SSO flow.  That is a setting that has to be updated by Support, not in the Admin. You would want to disable this after building out your desired "To Be" structure using the standard techniques other have described. ... View more

Hi @Toby -  Can you help me understand this process? We have a user with e-mail "EmailA@gmail.com" already a member in our community with many approved posts. They need to change the e-mail they use in our community because they have been hired to our team. We are trying to have an account with "EmailB@gmail.com" exist while ALSO holding the previous posts created under the EmailA account.  Is this possible with the steps you provided? I followed what I believed where your steps in our development site and now have two accounts attached to EmailA, while we want them instead to both (or at least the first one with posts) to have  EmailB. Thank you! ... View more

@Toby the OOTB component, by default includes all members, it would require customization to report Active members. Reporting on "Active" members starts with defining what active means for your Community, active in the last 30, 60, 365 days? Are active members as defined, only those who login, those who post? How often do they need to post, to be considered active, once, once a month (Causal user vs Superuser)? Also consider users who do not post, if your community is public facing, then anyone who visits your community (observers) and finds information could be considered an "active user", private communities require login Once you define that, there are several ways to slice n dice the metrics, check this post for details Community Analytics & Metrics Definitions  about the different ways to report on Members.  For example, Registered Members shows a breakdown of active community members over the last 60 days, Observers, Casual Members, Superusers.   When I was at Sprint I also used Signin & Registration metrics (can be found in Admin Metrics) to track activity for Members (logged in). We typically looked at "Active" within a month time frame, then averages it out over a year. I know that is a long answer, but "Active" can mean different things for different Communities 😉 ... View more

Where are you pulling your export, Analytics or Admin?  A couple of these look familiar by name but I can try to export the same report and see how it relates to our structure in an attempt to give you an idea. ... View more