You will need to get in touch with the moderation team to obtain access or, if you are a Lithium customer, you can contact your Customer Success representative and they will be able to arrange it with you. If you are a partner working with one of our customers, you can ask them directly and they will be able to get it sorted out too!
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Hi Matt, While I haven't fully tested this feature, it should use roles within your community not the ranks. You would need to create roles you want to use and add them to your ranking structure so that they are automatically assigned to users when they achieve the desired rank. In an example our community Super Users have a role called Super User which is applied to give additional permissions, entering the Super User role along with staff roles (separated by commas) into the field will label any posts that LSW picks up as "Community Response" which is one of the System tags in LSW. You can then set up smart views or routing rules using the Community Response tag within LSW admin or change priority if required again using that label in LSW configuration. An alternative method of achieving the same result is to set up Author tags in LSW based on lithium rank and use these to set priority. If you have any further questions or need help setting this up, let me know.
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