Many of the features discussed here can be accomplished with the existing Khoros API and creating a custom Slack command or slash command. One of the first integrations we built in Slack was the ability to search our community using a slash command. I'm constantly reminding our internal users in Slack that they can search our knowledge base directly from Slack. I've also prototyped a knowledge base creation command. It works in two ways: 1. For any question posted in Slack, I can query our KB for matches. If a match is found, I paste the URL as a response and tell the user how I got the answer. 2. If a matching KB is not found, I use the second integration command to create a draft KB article based on the Slack thread. It copies the entire thread conversation into a draft TKB and posts back the URL. Then I edit it to clean it up and share the newly created KB in the thread. Again, reminding everyone how I did it. Here's how it looks in our Slack: It's an uphill battle getting users to adopt these new features. Everyone is habituated in Slack to just ask/reply, but I'm optimistic that it will catch on the more I demonstrate it.
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