Hi @CKummer. I think you are asking whether you should ask the whole community as opposed to just your super users. I think even if you tried to poll the community, you would still likely mostly, if not only, hear from your super users in any case. And they, after all, are the ones who are returning to the community on a somewhat regular basis, otherwise they wouldn't be super users. So they are positioned to have opinions on what works well for them and what doesn't. If you have established an invite only, term limited, super user program as we suggest, then you likely already have a private board for communication with those users. And this is a great opportunity to make use of that board, to show your super users, that you are interested in hearing their opinions. Do keep in mind, though, that super users approach your community in a very different way than people who are just looking for an answer to a problem and are likely finding the community through search. The needs are different, and the solutions are different. That is why you as the community manager, reserve the decision making to yourself and your team, not the super users. Your decisions will be based on what is best for all users, not just the super users. Best, of course, is doing some things for the infrequent users, and some for the super users. Finding the right balance is key to successful community management.
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