Is there a way to float an unanswered post back to the top of the feed without pinning it? - More like a boost so it is top of mind. What tools have been the most helpful?
Hi @AshleyBragg - One of the best ways to do this is to have a moderator respond to the post with someone like:
"That's a great question ______. Can you provide a little more detail on _____ so the community can better assist you?"
May may ask for something as simple like a model number, or for more information on the problem. This works really well because community members are even more likely to read a post responded to by a moderator, and shows the community you're dedicated to helping them get a response, even if your moderators are not subject matter experts.
... View more