When Visa opened its network through APIs, they needed a way for external developers to connect to the Visa Developer team, interact with each other, be inspired, and get educational and support articles.
Visa sought out the Lithium platform to provide a forum-centered, support community where discussions could be had, engagements would be made and inspiration could occur for developers across the globe.
Visa has seen wonderful results from their community:
124% increase in users
25% increase in CHI score
1300% increase in kudos from our members
Most visited page in the platform
and are currently working with their regional marketing teams to find a means to build regional-specific content to be sure those developers find a home in the community.
Read more of their story here!
... View more
The Lithy Awards are here!!
Nominations are open July 23 @ 5 AM PT - August 17 @ 5 PM PT
The Lithy Awards mark one of our favorite times of the year: a chance for your brand to celebrate, get recognized and honored for your successes and achievements in digital customer engagement. We could not be more proud of your journeys and transformations that we get to be a part of, and love to learn about them more in-depth through the submissions.
This year we modified some of the existing categories and injected some fresh, new categories into the mix:
Recognizes a brand that creates consistent, frictionless customer experiences across digital touchpoints. Demonstrate how leveraging technology has powered a successful holistic approach to delivering world-class digital customer experiences.
Social Marketing Champion
Recognizes a social campaign that has successfully acquired customers, served customers and/or grew a customer base. Include the campaign goal, strategy, target audience, success metrics and the social technology that powered the campaign.
Social Support Champion
Recognizes a brand that has executed excellent social customer support at scale. Features the brands who are engaging customers quickly and at the customer’s desired time and place, and how social care teams have reduced service costs and increased customer satisfaction.
Digital Design Excellence
Recognizes a brand with the most impressive and engaging design on digital as well as a beautifully designed UI with consistency across devices and networks (could include website, community, social channels).
Surprise & Delight
Recognizes a brand that is just awesome on social media. Celebrates the brands that go the extra mile to ‘surprise and delight’ customers on social media and/or generate a positive impact on a local, national, or global level leveraging social media.
Support Savings Titan
Recognizes a brand that has best demonstrated significant bottom-line cost efficiencies and support savings for their business. Submissions should include the technology used and monetary savings for the organization.
Recognizes a brand with the most impactful topline business results across social and digital platforms. This category requires the company to include metrics to showcase the results achieved. (e.g. ROI, sales revenue).
All submitted entries will be automatically nominated for the Regional Star award. We will have one winner for North America, Europe and Asia Pacific.
NEW IN 2018:
B2B Community Innovator
B2C Community Innovator
Recognizes a B2C or B2B brand that is on the bleeding edge of offering rich, immersive, and inventive community experiences.
NEW IN 2018: Industry MVP
All submitted entries will be automatically nominated for the following industries: B2B and B2C Hi-Tech, FinServ, T&H, CSP. We will have one winner per category.
Check out the 2017 entries and the 2017 winners. The digital success stories are incredible.
Submitting & Voting:
Please fill out the submission form on the Lithosphere. If you have any issues please contact firstname.lastname@example.org
All submissions must be submitted on the community by August 17, 2018 at 5:00 pm PT to be eligible. You can edit your submission as much as needed up until the submission deadline.
On August 22, at 5:00 am PT, online voting opens. You will be able to view your entry and all other entries, plus vote for your favorites. To vote, you must register on the Lithosphere.
Online voting closes on August 31, 2018 at 5:00 pm PT, so give a shout-out to your colleagues and business partners to vote before then.
Selection of winners will be a two-step process: a combination of the popular peer vote on the Lithium Community and through final selection by the judging panel selected by Lithium that will look at the spirit of the story, the results submitted, and evidence to back up the submission.
Rules & Terms:
The 2018 Lithy Awards are only open to Lithium customers.
There is no fee to enter.
The submission window starts July 23, 2018 at 5:00 am PT.
All entries must be received by August 17, at 5:00 pm PT.
You will receive confirmation via email that your submission has been received. If you do not receive an email confirmation, please re-submit to ensure we received it. You should receive your confirmation within that business week; if you submit on a Friday, Saturday or Sunday, please wait until the following Monday for confirmation.
Terms & Conditions
Only English language submissions will be accepted.
Your entry must be submitted on the community. Your CSM can provide assistance if need be.
Please embed all graphics/visuals into the Lithosphere, so the desired placement is clear.
Please include your company’s logo as a jpeg or png image in the teaser section. Preferred image size is 335 pixels (width) x 176 pixels (height).
You may submit for multiple categories. One submission per category, per company, with the exception of the Social Marketing Champion category and the Surprise & Delight category, which can have more than one submission.
Lithium reserves the right to change or cancel an award category at any time and make other adjustments as needed to accommodate particular circumstances.
All submitted entries will be publicly displayed on the Lithium Community. Submitting an award entry gives Lithium the permission and approval to leverage content for Marketing and Public Relations purposes and winners will be included in a press release and on social channels. All companies submitting a Lithy give Lithium the permission and approval to use their logo on collateral and signage related to any CX Live Events.
All submitted entries will be available for voting in the Lithium Community starting Wednesday, August 22, 2018 at 5:00 am PT. The last day for voting is Friday, August 31, 2018 at 5:00 pm PT.
All winners will be announced at CX Live in Austin, Texas on October 3-4, 2018.
Winners attending CX Live will receive additional recognition at those events.
Lithium reserves the right to change the rules & terms at any time. Lithium makes no representations or warranties regarding the contest or its rules and disclaims all implied warranties. Lithium undertakes no obligations or its performance or processing of entries other than as specifically stated herein and contestants must comply with all the stated conditions.
Please submit on the portal. You can use the attached doc to draft your submission. Best of luck!
... View more
You may have noticed a change!
After hearing your feedback, we've changed the URL of our community, known as "The Lithosphere" back to Lithosphere.lithium.com.
More exciting than the World Cup Finals Game? Perhaps.
Regardless! Any time you try to head to community.lithium.com, you will be redirected. The same goes for other URLs such as forums.lithium.com and supportcases.lithium.com
We hope this makes navigation to the Lithosphere as seamless as can be.
... View more
The Lithys launch on 23 July!
Are you ready to get recognized for your digital customer engagement excellence? We’re thrilled to be in our eighth consecutive year of celebrating our customers’ success with the annual Lithy Awards. This award program honors brands who are delivering world-class digital customer experiences with strategies and results that are truly transformative.
Need some inspiration? Check out the 2017 entries and the 2017 winners. The digital success stories are incredible.
Official external launch: July 23
Regular nominations: July 23- August 17
Online voting: August 22-31
Lithys winner announcement: October 4
Stay tuned for the award categories... We can’t wait to see your submission!
... View more
July is already here! Which means... THE LITHYS ARE ALMOST HERE.
The Lithys are our annual awards that recognize and honor those going above and beyond in the realm of digital CX.
I'm super excited about these awards... they are undoubtedly my favorite part of the year.
BUT before honoring brands who are shining, let's honor some people who shine on the Lithosphere....
Congrats to our top contributors, @Parshant, @AbhishekIlindra, and @VikasB!
Parshant is new to the board this month, but not new to the developer discussion- where he is totally dominating! We appreciate you always being willing and able to participate!
Abhishek, one of our new stars! Abhishek is always bringing new ideas to augment the value that he and others get from visiting the Lithosphere. Ideas, suggestions from all of you make our community, a community! Thanks for your consistent engagement!
Vikas is an honored contributor who is always giving great feedback on our support forums. Thank you for all you do, Vikas!
Great job, one and all!
... View more