About ComcastJessie

ComcastJessie · ‎03-31-2020

The "Real Time" tool in the "Labs" section of the Community Analytics tool has been our community's most important asset both in the past and now, during COVID-19. This tool allows us to monitor what forum posts are getting the most views in the last hour. With regular monitoring, we know if posts need additional information/a marked Solution, if there may be a larger internal issue, or if we are seeing an overall influx in forum traffic. I highly recommend using this as a normal part of your community management/moderation processes, especially in times like these. I just wish Khoros would take this fantastic tool out of "Labs" and stabilize it. All of our contact centers would love to be able to integrate it into their monitoring dashboards.

ComcastJessie · ‎03-31-2020

This has been an on-going issue in our community for years. If a user attempts to change their email address it will work until they log out of the platform. We even had difficulty when attempting to change employee emails for a recent SSO project. I am afraid this may not just be an issue in this community but many Khoros communities. Luckily we have eliminated the ability for our customers to change their own forum email address as we have now tied to their internal accounts, but it is still happening. Just thought I would share.

ComcastJessie · ‎02-21-2019

@mvanpelt , Unfortunately we do not have a setting in our Community Admin section that allows users to edit their own tags once they are "live" in the forum. The best way we have found to edit tags via our "Top Tags" page (https: //YOURFORUMURL.com/t5/forums/tagdetailpage/tag-cloud-grouping/tag/tag-cloud-style/frequent/message-scope/all/user-scope/all/tag-scope/all/timerange/all/tag-visibility-scope/public/manage-tags/true) only allows you to view and edit all community tags and requires the correct permissions to do so.

ComcastJessie · ‎10-04-2018

Is there a way/place we can view a list of this year's Lithy winners? Thanks.

ComcastJessie · ‎09-27-2018

I know this is a concern to many community admins that use Lithium's platform and one that our community faced as well being that our community hit 15 years old this year. Earlier this year we enlisted the help of Lithium's Professional Services to assist with our own request to be able to easily automatically archive older/outdated content. After a few months of working with that team and making tweaks we were able to get a new section in the Community Admin area dedicated to help us auto-archive content. This feature allows us to choose the age of the post, number of view, and last activity date so we are ensuring that we only archive content that is no longer being viewed/replied to. It will find all posts that meet our criteria on a certain board and automatically batch move all those posts to a "hidden" board of our choosing. I am not sure if Lithium has plans on adding this for all their customers into the future, but it sure has been a TREMENDOUS asset to us and is absolutely done via Lithium's platform with the help of their Professional Services. You can read more about this in our 2018 Lithy Submission here: https://lithosphere.lithium.com/t5/Lithy-Awards-2018/Lithys-2018-Comcast-B2C-Community-Innovator/cns... I hope this helped.

Re: How to Modify Community Moderation in the Covid-19 Crisis

Re: Email address not updating

Re: Editing post tags

Lithy Winners

Re: Archiving / Deleting Posts Automatically