The "Real Time" tool in the "Labs" section of the Community Analytics tool has been our community's most important asset both in the past and now, during COVID-19. This tool allows us to monitor what forum posts are getting the most views in the last hour. With regular monitoring, we know if posts need additional information/a marked Solution, if there may be a larger internal issue, or if we are seeing an overall influx in forum traffic. I highly recommend using this as a normal part of your community management/moderation processes, especially in times like these. I just wish Khoros would take this fantastic tool out of "Labs" and stabilize it. All of our contact centers would love to be able to integrate it into their monitoring dashboards.
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