About ComcastJessie

ComcastJessie · ‎02-21-2019

@mvanpelt , Unfortunately we do not have a setting in our Community Admin section that allows users to edit their own tags once they are "live" in the forum. The best way we have found to edit tags via our "Top Tags" page (https: //YOURFORUMURL.com/t5/forums/tagdetailpage/tag-cloud-grouping/tag/tag-cloud-style/frequent/message-scope/all/user-scope/all/tag-scope/all/timerange/all/tag-visibility-scope/public/manage-tags/true) only allows you to view and edit all community tags and requires the correct permissions to do so.

ComcastJessie · ‎09-27-2018

I know this is a concern to many community admins that use Lithium's platform and one that our community faced as well being that our community hit 15 years old this year. Earlier this year we enlisted the help of Lithium's Professional Services to assist with our own request to be able to easily automatically archive older/outdated content. After a few months of working with that team and making tweaks we were able to get a new section in the Community Admin area dedicated to help us auto-archive content. This feature allows us to choose the age of the post, number of view, and last activity date so we are ensuring that we only archive content that is no longer being viewed/replied to. It will find all posts that meet our criteria on a certain board and automatically batch move all those posts to a "hidden" board of our choosing. I am not sure if Lithium has plans on adding this for all their customers into the future, but it sure has been a TREMENDOUS asset to us and is absolutely done via Lithium's platform with the help of their Professional Services. You can read more about this in our 2018 Lithy Submission here: https://lithosphere.lithium.com/t5/Lithy-Awards-2018/Lithys-2018-Comcast-B2C-Community-Innovator/cns... I hope this helped.

ComcastJessie · ‎04-18-2018

@TariqGrazitti, Sorry for the confusion. We do not want to badge the user with the most replies on a TKB article or the user with the most kudos. We would like to only acknowledge the users that are specifically listed as a contributor on a TKB article. In our community all registered users have the ability to post and reply. Only our Experts (Superusers) and Official Employees have the ability to nominate a post to be "turned" into a TKB article. When authoring said TKB article (only done by Community Admins) we like to acknowledge all users involved in this process by manually adding them as "Contributors" on said TKB (see image). This list of Contributors can include the original poster, the user with the marked "Solution" on that post, the user who recognized that the post would make a good TKB and nominated it, and the Community Admin that helps author. Adding contributors on a TKB We believe it is important to recognize these users for participating in the community in the right ways and want to do so in an incremental fashion. This means the first time they are added as a contributor, they would receive their first TKB contributor badge. Once they have been added to 5 articles as a contributor, they would receive the 5 TKB contributor badge, and so on (see image). TKB Contributor Badge Image We know that in our TKB section there is already a widget counting the users that are being added as contributors to TKB articles because it keeps a full list of all contributors for that area of our TKB (see image). Again, we want to be able to automatically award badges to users who have hit those incremental milestones by being added to a TKB as a contributor a certain number of times. Thanks in advance for any help you can provide.

ComcastJessie · ‎04-17-2018

We are looking to gamify our Knowledge Base. Specifically we want to recognize all the user that are contributing to our Knowledge Base articles. This will essentially promote users to contribute and share great information. It will not only recognize the user who nominates a post to be a Knowledge Base article, but also anyone who comments useful information to be included. We have recognized that there is often more than one user who participates (see image) The problem we are facing is that there does not seem to be an API for us to easily automate this process. When setting up our Knowledge Base we were led to believe that this would be an option but we cannot seem to get it to work. Obviously there is some API that we are missing if Lithium provides our community the ability to see the "Top Contributors" for each section of our Knowledge Base (see image). Top Contributors in TKB The question really is how do we call on the number of contributions and automate that to initiate a badge when they hit certain amount of contributions. Any help would be great. This will really help to ensure the community participation on TKB articles and give those users recognition when they are authoring the right kind of posts. All fantastic gamification reasons!

ComcastJessie · ‎01-05-2018

On our team, our Engagement Specialists (those working to resolve issues in our forum) work strictly out of the Lithium Response tool. However, our Community Manager works almost exclusively in the native community. When a user has behavioral issues or violates forum guidelines the Community Manager leaves Admin Notes on the forum user profile. These notes include contacts made, ban information, etc. The problem is that our Engagement Specialists have no way of seeing those notes in our Lithium Response console. Especially when it comes to bans those notes are imperative to the Specialist's work flow. The question I have is there a OTB option to integrate those user profile admin notes into the Lithium Response profile information? If so, how can we get that enabled? Thanks in advance for your help.

Re: Editing post tags

Re: Archiving / Deleting Posts Automatically

Re: Knowledge Base Badges

Knowledge Base Badges

Native Forum Admin Notes and Lithium Response