@ComcastJessie - Thanks for the clarification on this. I couldn't find any API which can get you the count of the TKBs where a user is being added as contributors. Something similar API I found is, SELECT count(*) FROM messages WHERE participants.id = '<user-id>' AND depth = 0 However, it was returning all the TKBs where a user has posted a reply which might be different from your need. I suggest you should post an idea here and request a rest API call e.g SELECT count(*) FROM messages WHERE contributor.id = '<user-id>' AND depth = 0 Or create a workaround which stores the number of times a user has been added as a contributor.
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Right now there's no way to do this OOTB, but potentially as a customization via our services team. I'd reach out to your Customer Success Manager (CSM) if you want to investigate further. As a stop-gap you could train your Engagement Specialists to use the link-out on the Response Author Profile to go directly to the community user profile and review Admin Notes. I know it's an extra step, but at least they CAN access the info they need with a single click. Is your Community Manager at all open to exploring using Response? Other teams have had a ton of success moving their mods and CMs into Response, for reporting and workflow efficiency - not to mention then you remove the problem of not being able to access shared admin notes 🙂 We have a new view in beta that could help your community teams process all your community content more efficiently. Connect with me or your CSM if you are interested in exploring that. Here's our documentation: https://community.lithium.com/t5/Manage-View/tkb-p/manage-view
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