*This post is part of a new series highlighting communities both established, and brand new to the Khoros platform. Subscribe to the "Customer Stories” label to be notified when a new post is added to this series.*
The following responses were provided by Michelle Ferrall , Principal Product Manager at Visible :
Please share a bit of history/background about the Visible Community.
We wanted a place for our members to connect with each other. We have groups on other social platforms but didn’t have our own hosted community until we launched with Khoros. One of our top product features is Party Pay, where members can link up with others to get a discount on their wireless service. The Visible Community provides a place within our website for members to join together and get a discount.
Why did you choose to launch on the Khoros Community platform?
Visible wanted to build a platform that could quickly grow and adapt as we expand our business offerings. We needed something that could be stood up quickly.
What was most important to you and your Community team during the launch project?
Meeting our launch deadline - we launched the Community in less than one month.
We’re looking at creating groups to support various initiatives, utilizing the events capability, and getting feedback from members on our product offerings.
Divert care volume
Grow Visible member base
Foster connections between members
Get product feedback from members
Community features live today:
Visible Community Team:
Michelle Ferrall , Principal Product Manager and Community Manager
Kirsten Williams, Business Operations Analyst and Moderation Manager
Khoros Team & Contributors:
Launch Project Manager: Chris Mayes
Senior Community Strategist: Jenny Weigle
Senior Front End Developer: Jesse Keyes
Front End Developer: Jeanine Schoessler
Application Engineer: Thomas Su
Customer Success Director: Michelle Ziadie
Customer Account Executive: Ken Ban
Technical Account Manager: Kaleena Perkins
Atlas users, please take a moment to check out the Visible Community! Reply and let us know what you like best about it!
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Thanks for sharing more info! We do have something similar! The Featured Topics component can share topics that YOU select to be shown on a Board page.
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Already tired of hearing holiday music? Good news! There’s plenty of outstanding podcast content out there for community managers to dive into! Check out these recommendations, and have something ready to take notes on, because you’re going to want to incorporate the great advice and strategic suggestions into your own community goals for 2020:
Hosted by Patrick O’Keefe, a long-time community manager, this biweekly podcast profiles CMs from some of the most fascinating communities out there. Patrick also stays on top of trending topics and stories in the industry.
A panel of entertaining personalities hosts this podcast focused on community management and developer relations. The subject matter is more technical in nature than the other podcasts mentioned here, which is also what makes this content truly stand out.
Conversations with Bacon
Jono Bacon is a community strategist and former community manager himself. He not only interviews CMs for his show, but he also speaks with high-profile people working in tech, business, and entertainment. Expect a new show every three weeks.
Conversations with Community Managers
The Community Roundtable is one of the leading organizations for all-things-community-management. Their podcast focuses on interviewing one community professional, per show, and getting a better understanding of that person’s role, goals, and day-to-day responsibilities. Each episode is around 20 minutes, which makes for some quick and easy listening.
Two community pros, Bailey Richardson, and Kevin Huynh (and sometimes Kai Elmer Sotto) break down the nuts and bolts of community building. They’re interviewing community managers across many industries and platforms to take a deep dive into how their communities got started.
Did any of these podcasts spark new ideas or interests for your 2020 planning? If you’re looking for some strategic assistance in implementing these new ideas, talk to your Account Executive or Customer Relationship Manager on how Khoros can assist you through Success Services.
And leave a comment letting us know which podcasts you checked out and what you got out of them!
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