About Kev_B

bmaoud

Hello, I know this is an old thread but I'm interested to know if this functionality exists? Or if anyone has been able to come up with a workaround to prompt these emails? Thanks in advance!

Inactive User · ‎03-17-2020

An escalation rule automatically reroutes a case and can notify a user if the case remains open after a certain period of time has passed. With an escalation rule, you can: prepaidcardstatus Choose to escalate a case to a queue or to another user.

Kev_B · ‎06-17-2019

@KateF wrote: @Kev_B & @Lindsey, we were able to get Places disabled by simply logging a support case and requesting it. We run a cancer support community, so not appropriate or needed with ours. @Lindsey ditto what @KateF said - it was just a case of logging a support ticket.

SheetalK · ‎05-16-2019

@StevenT, thanks for your help and good to know it's working as expected. @Kev_B if you run into issues in future, please file a Support ticket so we can have it investigated quickly.

kgroneman · ‎04-11-2019

@lilim thanks for that, it made me look at the xml and when I did I was surprised. Though the component shows in the quilt, it was missing from the XML. I've never seen that before (though I've seen the opposite many times). I added it to the xml and all is well. I REALLY do appreciate your helpfulness.

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