We recently started using the bot, but has some questions on the best strategies to use.  Our primary concern is reporting.  Mainly what is the start time of an interaction, and what is the end time of the same interaction?  We know that these conversations can be fluid and the customer may not respond immediately, so we are not sure how to measure agents performance, or even set a response time goal.  Is there anyone out there using the bot willing to share their success stories? ... View more