Sorry about the delay here. I would highly recommend filing a Support ticket. Like I mentioned earlier, sometimes, some bots do slip by the filter if they were developed in a way to not get detected as a bot but rather get detected as actual human users. The engineers used to make a change in the dictionary of the bot filter and add the information of such bots there so the filter can detect that specific bot in the future. But it is no longer the process now.
This was discussed with Engineering and as the process of manually adding the details of the bot is not really a solution but rather a temporary relief, the team no longer manually updates it. Instead, when you create a ticket with Support and let us know about such bots that have bypassed the filter, we record the data for case studies so that we can come up with a permanent solution to this which will require some extensive development work. I hope this helps.
Update ( @Wendy_S 😞
I was mistaken. I discussed this with Engineering again. We never actually made changes to the bot traffic in LSI by updating the DB to detect bots. Any metric that has been fetched by LSI once, will stay there for good. If you do come across suspicious traffic then you can file a support ticket and let us know about it. The Analytics team can provide you with details of where the bot traffic generated from (user agent details and IP address etc.) and you can block them from the community so no future traffic gets accepted from there.
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This is possibly the result of a bot. LSI has bot filters that keep the metrics bot-free as much as possible but sometimes it fails and certain bots/crawlers cloaked as actual user accounts lead to search results like this. You may file a ticket with Khoros Support and get some more details on the bots, provided the details are exposed (such as their IP Address and geo-location etc.) but usually they aren't exposed. I wouldn't say this is an issue, but rather a rare case where bot/crawler metrics get mistaken as user metrics (because they are represented that way) and LSI cannot differentiate this. The bot Database does get updated so that LSI doesn't count metrics from these bots in the future but if something new comes up that's not already recorded in our Database, then it will show up in the metrics unless it gets detected and then recorded in our Database. Hope this helps.
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Google Chrome v61:
Options (the hamburger icon) > Settings > Advanced > Privacy and Security > Clear browsing data
Select the necessary options from the list (refer options in the main article above) and hit the Clear Browsing Data and you should be good.
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