If I have to remove a user from Khoros marketing who was involved in one of care teams, will that users legacy data still show up in the care dashboards? I just want to confirm that if I remove a user that actions related to that user or the volume of actions he/she did on the team they were on will not be affected. It appears they might be and that would be a pretty major fault in the data collection/ analytic dashboards.  Khoro apps need a "disable user" option so you can release the licensed seat without deleting the user acct outright.      ... View more

Read through the Instagram Khoros documentation but some clarity is needed. I've attached Instagram and authenticated it in our Khoros instance. I've added the Ad Activity and Organic Activity for the connected Instagram handles to a stream on the inbox. However, while organic comments show, the ad comments do not. Why? There is also no indication of whether or not the Instagram support includes private messaging visibility. They don't show up as an option in the stream selection, so I'm guessing no, but it would be helpful for this to be clear. Maintain visibility to Instagram is crucial our moderation processes for care and response, especially for paid efforts. The ads run were static, not dynamic. Perhaps they are attached to the FB streams since the ads are deployed through FB's ad management engine?   Need some clarity and help to make sure we can connect this crucial channel to our care processes.   Thank you ... View more