MJWatt
Guide
Joined 9 years ago
User Profile
User Widgets
Contributions
Re: Chat function like Slack?
This solution is a bit of a guardrail perspective. Live chat makes sense for events - and even adds to the collateral if you capture the discussion after it's placed in an archival/passive state. NOT having chat eliminates an entire potential medium for community platforms in one-time or regularly-defined intervals crafted around an active experience, and forces customers out of the experience in order to deliver these types of needs to the customer - which means either custom work or manual and clunky imports, and potential attrition. With Atlassian, Slack, Microsoft and Google all carrying chat mediums, the business world still carries need for active discourse, and this goes for customer-to-vendor and customer-to-customer discussions around a planned time period as well. If a more direct example is needed, look at Reddit - they implemented the beta last fall, because their subreddits were doing it on their own when the platform's integration wasn't available. Reddit is one of the most volatile common-web (vs the "actual" dark web) mediums on the internet, and chat is (and has always been) one of the riskiest attributes of the internet and networks in general -- so I'd be surprised if it was implemented without significant justification for feature demand and adoption.360Views3likes0Comments