Hi all,   I'm trying to add Community Admin Role to a newly registered user but failed with error. I cannot even remove existing Admin Role from another user, and this is happening in stage. This error keeps popping in with this message "Access Denied. You do not have sufficient privileges for this resource or its parent to perform this action. Click your browser's Back button to continue". Did anybody ever encounter the same issue?   Thanks! ... View more

Hi all,   Our community has internal staff who always refer to the community knowledge base to communicate information to customers across various touchpoints. They're frontliners so they frequently use community as a main source of reference. Is there a way that I can keep them signed in without them having to sign in again everytime they pass the idle time set? Probably can set by permissions but not for all users, for sure. Appreciate your suggestions! ... View more

Hi all,   Just want to collect some ideas for our new community. My community wants to start featuring active member for the month, just to acknowledge them so they'll return to community and lending a hand frequently as they do now, and to create competitiveness between members. What would be the metrics that you would look for to certify the user as "active for the month" and how would you reward them?   Thanks for your suggestions!   Fatin co-Community Manager ... View more