the support team should indeed be able to turn off all notifications for any work that may highly impact aall users. Just log a support ticket. We usually timebox the work that needs to be done and inform our superusers to minimize the impact. Can’t really leave notifications off for a long time otherwise it impacts the user
There is an idea on pausing email notifications, worth kudo-ing. 😉
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@illumina I was in the same boat as you about a year ago. Thrown into the deep end of the pool without knowing how to swim. I'd been (and still am) admin to other community platforms but Lithium Community was very different and I didn't find it intuitive. I started out with the admin "foundation" course which helped a little to navigate around the admin console, but I needed more so I signed up for the "Community Administrator Training Plan" and the "Community Developer Training Plan" both of which had 5 or 6 courses included. I'm not a developer, but the developer training plan taught me a lot about how things work. That got me some basic knowledge but too tell you the truth, the best education was real world where I needed to do something, tried it myself and if I got stuck asked specifics here in the community. When I'd get really stuck, I'd open a support case. The hardest thing for me was to find WHERE to do something. After a year, going through a UI redesign, going through a few migrations of other platforms to Lithium, I'm *fairly* comfortable finding where to do most common things and I have been able to, by poking around, to find where to do most other things. Again, I rely on this community a lot and people here have been more than willing to help me as I stumbled blindly along. Once in a blue moon I'm able to help someone here myself! Good luck.
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Yeah - I thought that if the user has HTML enabled in their emails, that the HTML (no matter if it is embedded content or not) will ALL be respected. I guess in this case we have to throw our lot in with that idea kgroneman linked earlier in this thread (which I voted for, btw), but I still think you should open a Support ticket anyway.
As an employee of Khoros, I am a believer that we need to push hard on certain things (using Ideas, using Support Tickets, etc) in order to get through an improvement to the product that really should be part and parcel with the platform as a whole (and not necessarily an 'improvement'). But hey, the way I also look at the product at this point is that we're just continuously 'polishing the diamond'. It is already best-in-class by far, but there are little incremental improvements that still need to happen.
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