We believe a good experience is inclusive for all users and are fully committed to accessibility. That said, the certifications are a moving target and standards keep changing. Hence, Khoros community platform focusses on the user experience, and is fully committed to addressin g accessibility issues in the same way we are committed to fixing a UI bug.
We set apart efforts to improve accessibility of Khoros community, and currently we have a team working on addressing the 'understandability' part of the application. The kind of workflows we are addressing are:
- error identification when users are editing/updating profile details should be communicated to the user, - when users input information in user profile settings, which leads to a change like a modal window, or change of keyboard focus etc, then user should be notified
We ensure that community has no blocked content for individual with disabilities; and we prioritise majority workflows over the one-off workflows.
In recent past, we have partnered and worked with our customers where we have resolved priority use cases, and continue to do so as the number of customer requests dwindle over time.
C ritical issues that blocks content is taken with priority.
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Community is where we all share and exchange knowledge. We all engage, ask questions and answer queries for each other. This is where we get connected to experts and fellow users.
One of the basic workflows in Community is finding fellow users, whether they are users who are known experts, or contributors who we have engaged with previously.
In our April 2019 (19.4) release, we focus on improving Khoros Community’s ‘user search’ and we’d like to hear your feedback in the comments below, if you think something isn’t right, or if you aren’t finding the users you’re expecting.
Over the coming months, we will tweak and improve the back-end logic to make it better and better.
How user search works in 19.4 and onwards
The workflows where you see user search surface in the community are as follows.
While writing a comment or a post, if you happen to mention your fellow user, using @ JOSE..., you will see the most relevant match pop-up.
The more exact the match, the higher it will rank in the list of results. This means that if you write “@jose”, “Jose” will rank higher than “JoseA”. In turn, “JoseA” will rank higher than “Jose1234”. This is because Jose is a 4/4 character (100%) match, JoseA is a 4/5 match and Jose1234 is only a 4/8 character match.
If there are 2 names which tie on the match % (e.g. JoseA and JoseP both have a 4/5 match), the newest registered user on the community will be ranked higher.
We have placed ‘Best Match’ results in the user search panel. To enable it, upgrade to search 3.3 . The way this shows the user search results is as follows.
On the top are ranked users, who have exact matches for first name, last name, email id or login name, in that order.
Following this, would be the users with partial name matches in their login names. The logic works the same as in the user mentions. The more exact the match, the higher it will show to you in the same way described above.
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Hi @PAULEM Thanks for putting this in!
We looked up the ATO community, and it looks like ATO has set up top-level categories: tax, super, tax professionals. (See: Create and set up top-level categories ) When you visit a page under any category out of tax, super, or tax professionals, and then run a search, your search will show results only from that category.
And this is what is happening: once you click on a search result, it is under 1 of the top-level categories. Now if you click on 'back' button to go to the search page, or even if you fo a fresh search, your results will show up only from the same top-level category.
You have also enabled the setting "Set the community page as the top level when users visit it" under Admin. Due to this your search from the ATO community home page, is searching across the community and hence you see results from all 3 categories.
Hope this helps : )
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