Enhanced search / federated search appliance -> https://onlinehelp.coveo.com/en/ces/7.0/administrator/lithium_connector.htm We replaced the default search with this, essentially gives you Google like search capabilities. We federate our content from Community, our help platform, our core DotCom website, as well as being in the process of integrating this with our support team in SFDC, allowing them the same power to search/share when assisting customers.
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