About MattCurry

MattCurry · ‎05-30-2018

We have this place for many of our internal communities. It turns out that it is a positive for engagement as it allows discussion on topics that don't relate to the structure. We had trialed this for our external community as well and it was used sparingly. I think the issue there was that different partners didn't feel comfortable sharing off topic items based on their company reputation. It wasn't an issue to have it available but it just wasn't used that often. I personally don't see a negative with having it in either space, unless you get topics that are inappropriate in any way.

MattCurry · ‎05-25-2018

We are looking to potentially utilize the Social Media Management and pull from the community as well as Technical Support cases via Salesforce. I an curious if anybody has exeriences with this type of approach (Using Salesforce or not)? It seems like it would be a good way to create a single entry point into multiple activities which are similar in nature.

MattCurry · ‎05-24-2018

That's what I would have thought too @dfisher1342

MattCurry · ‎05-24-2018

Thanks for sharing Jason. I had the same question.

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Has anybody integrated their support process (Salesforce in our case) with Social Media Management?

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