What information should I provide to Support if I am having performance issues?
When diagnosing performance issues, it is extremely helpful to have the following information:
Product. Which product(s) are you having issues with?
Define slow. What do you mean by 'slow'? e.g. How many seconds/minutes did it take to load a page?
Narrow the scope. Is the slowness specific to any set of browsers/users? Is it everyone at a particular location? Everyone at the company?
Any particular URLs loading slow?
What region do you live in?
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