Hi all, I'd like to export all of the contest entries from a contest I am running and am stumped as to how to accomplish this. I've sorted through the contest metrics and am unable to see how to do anything other than pull things like total entries within a give time frame. I was looking at the below documentation, but I don't see "community analytics" in the community dashboard.  Sign in to the community. Click Community Analytics in the Community Dashboard. Click the CONTENT tab. Click Contests.   Can anyone point me in the right direction?   Thanks, Leandra ... View more

Hi, My company relies heavily on the bulk private messaging tool. It has not been functioning in our community for about three weeks. I've been in communication with support in regards to this, but they are unable to provide a timeline on when the bug will be fixed. Has here heard anything about when this will be fixed?  This functionality is one that we use daily and we're at a loss of whether we should be looking for alternate solutions.  Thanks for any insight.  ... View more

Hi,  I am using the batch processing tool to attempt to move about 20 threads at a time to a new forum. However, the process is painstakingly slow. It takes about 3 minutes to process the request, and then is often unsuccessful, meaning that none of the threads have been moved. Even when I try to do less than 10 threads at a the same time, I get the same result.  Is anyone else experiencing this? Could it be caused by something outside of the platform?  Thanks for any insight.  ... View more

In our community we initially allowed moderators to create new labels in addition to  pre-defined labels. However, there have been a large amount of labels created with minimal content and duplicate labels (misspellings or variations of a word). When I say large, I mean an excess of 200-300 labels. How can I remove the labels I don't want to keep? If I delete the labels in community admin, the labels still appear in our 'label cloud' since there are KB articles or blog posts that have the old labels assigned to them. So far, I can only figure out how to do it manually by going into each KB article and blog and removing the duplicate labels.  Any help would be much appreciated!   ... View more